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Set Wrap-up state during call in Finesse 10.5

Venkadesh54
Level 1
Level 1

Hi all - Can i Set Agent state as wrap-up during call,so that Agent wrap-up time will start during call in finesse 10.5. in this case wrap code will be empty or any default wrap-up code as constant.

Regards

Venkadesh.M

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Venkadesh,

You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.

Thanx,

Denise

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2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi Venkadesh,

You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.

Thanx,

Denise

Venkadesh54
Level 1
Level 1

Thank you for your clarification

Regards

Venkadesh. M