07-07-2017 04:34 AM
Hi all - Can i Set Agent state as wrap-up during call,so that Agent wrap-up time will start during call in finesse 10.5. in this case wrap code will be empty or any default wrap-up code as constant.
Regards
Venkadesh.M
Solved! Go to Solution.
07-10-2017 02:17 PM
Hi Venkadesh,
You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.
Thanx,
Denise
07-10-2017 02:17 PM
Hi Venkadesh,
You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.
Thanx,
Denise
07-11-2017 02:51 AM
Thank you for your clarification
Regards
Venkadesh. M
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