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Set Wrap-up state during call in Finesse 10.5

Venkadesh54
Beginner
Beginner

Hi all - Can i Set Agent state as wrap-up during call,so that Agent wrap-up time will start during call in finesse 10.5. in this case wrap code will be empty or any default wrap-up code as constant.

Regards

Venkadesh.M

1 ACCEPTED SOLUTION

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Venkadesh,

You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.

Thanx,

Denise

View solution in original post

2 REPLIES 2

dekwan
Cisco Employee
Cisco Employee

Hi Venkadesh,

You can put the agent to pending wrap-up during a call, but it will not change until after the call is over and the wrap up time will not start until then.

Thanx,

Denise

Venkadesh54
Beginner
Beginner

Thank you for your clarification

Regards

Venkadesh. M

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