Hello, I use Finesse Cisco Finesse 11.5 API. I can get a userinfo's request with jquery ajax from frontend, the codes like this:$.ajax({ url:"http://finesse2.cc.tel.mcra.fr/finesse/api/User/7131000", async:true, type:"get", headers:{ Author...
Hey allHave do I get the refUrl agentId to use in the ucce API from Finesse.If I want to make skill changes to an agent thru the ucce API i have to call "/unifiedconfig/config/agent/<RefUrlagentId>".But if I get the user.getuserId() in finesse i get ...
Is it possible to set a threshold for a field based on values of multiple fields?Such as: State="Not Ready" && Duration>15:00It does not look possible, but thought I'd ask.
Last week I upgraded my CVP Combo servers from 11.0 to 11.5. Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting. The playing of sound files to callers is still working.Since the CVP upgra...
Hello,I ran into a small challenge, i must modify the Agent Desktop skin. At this moment orientation is horizontal , but a vertical design would be better for me. Does it possible to modify the GUI or add a new skin (at least re-order the buttons at ...
Hi all,I'm working with Nuance and I try to get into a session data or an element data, the value returned by nuance corresponding to the choice with ASR. The NUANCE grammar is already compiled so I can't open it with a text editor. I don't know how ...
Can anyone clarify for me, if it is possible to get the CUCM (Jtapi) Call ID via the Finesse API.And also the ICM Router Call Key Day and Router Call key IDs?These were available via CTIOS, but unsure if its possible with Finesse.I know I could set a...
https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/Dialog/Getting errror now method not allowed.Has anything changed?Everything has been working for a while.
Hi !I am starting to work with Standalone Application Builder (SAB - command line), but I am with a problem. When I realized deploy by IDE (Call Studio) to work fine but when I try by command line I received this message error in the logs:!SESSION 20...
Hi,I am trying to convert outbound campaign feature added to CTIOS VB.NET 9.0.* to Finesse gadget 10.5 A number of customization were added to CTIOS application. One of them is Cancel Call and below is the codem_call.Clear().I am looking for corresp...
Whenever a task is created, it returns a refURL in header for polling. Now according to the documentation, if task status is "Queued" it should return estimatedWaitTime in response but it doesn't return. Is there any configuration I need to do or nee...
Hi,We are trying with the context service APIs and facing some errors while registering , de registering and creating POD, a customer using context service APIWhile registering we are getting:- Failed to authorize for session xxxxxxx-xxxxxxx...
Just wondering if anyone has already created a CVP Call Studio Application using CVP Call Studio 11.X new REST elements and UCCE 11.5 Outbound REST API to create a call back solution, that they might like to share?http://www.cisco.com/c/en/us/td/docs...
hello developers and expertsI did create IVR callflow and tested it perfectly.also I did create custome JAVA project to query from MS SQL server And working fine.so, please tell me how to make voice element - digits check the entered number by caller...
Hello, Can anyone share Nuance voice Biometric integration/ Call studio application details as we need to test this feature in lab similar to this: https://www.youtube.com/watch?v=7AIuN6e7KN8Regards
