Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages.
Im able to setup the tab with transfer button from a devenet example but not sure how to convert it to blind conference? Anyone done it?
How I can achieve the blind call conference functionality? i am integrating the finesse with 3rd party telephony bar and I have to make a blind conference call to some READY agent. I am sending a request and receiving success response 202 but no further action happening, the called agent state should become TALKING but it remains READY. Any advice guys.
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting.
You can download all messages using the messages API but that leaves yo...