Social Miner Chat Request API

[IshanKumarasinghe]

I have a requirement to create Cisco social miner web chat requests through an API. Does anyone know an API to create web chat request in social miner(CCP).

[Thomas G. Johannesen · Accepted solution]

Hey

You can use this for inspiration:

socialminer-sample-code/README.md at master · CiscoDevNet/socialminer-sample-code (github.com)

And here is the officel documentation from cisco

Chat Feed - Contact Center Express - Document - Cisco Developer

Here is some more sample codes :

Cisco DevNet Code Exchange: Discover code repositories related to Cisco technologies

[bill.king1]

@Thomas G. Johannesen thank you for posting the multiple links. Do you know why many of them specifically only mention CCX and not CCE? I'd assume (but you never know) that they are applicable to Social Miner with both?

[Thomas G. Johannesen]

Hey Bill.

The chat and email feature is only fully integrated  for UCCX (For ucce it is ECE you use for this).

For CCE / PCCE the ccp server is used for callback and taskrouting

So the server has 2 different roles depending on your contact center

This is what I have been told

[david.macias]

That is correct. SM is used differently in X than in E, which is unfortunate. However, the configuration is pretty similar on the SM side, but vastly different on the CCE side.

david