05-09-2021 05:10 AM - edited 05-09-2021 05:18 AM
Some of CSQ and skill are missing on CUIC report. I have modified script and created four new CSQ and getting CSQ on CUIC filtering page but i am getting only one CSQ on report but rest of the CSQ are missing. Can any one help about it?
Solved! Go to Solution.
05-09-2021 11:12 PM
Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.
05-09-2021 09:44 AM
Hi,
Can you try to sync all data between UCCX and CUIC using CLI:
utils uccx synctocuic
05-09-2021 11:25 AM
Since he sees the options for some of the missing entities in the CUIC filter screen, wouldn't that imply that the sync portion is working?
05-09-2021 11:12 PM
Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.
05-09-2021 11:23 AM
Is it a case where perhaps the other groups didn't get any volume?
And what happens if you look at the SQL of the report (since it is custom), perhaps there some weird exclusion in the report/report definition?
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