Solved: some of csq and skill are missing on CUIC report

Md.soriful · ‎05-09-2021

Some of CSQ and skill are missing on CUIC report. I have modified script and created four new CSQ and getting CSQ on CUIC filtering page but i am getting only one CSQ on report but rest of the CSQ are missing. Can any one help about it?

Md.soriful · ‎05-09-2021

Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.

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Vaijanath Sonvane · ‎05-09-2021

Hi,

Can you try to sync all data between UCCX and CUIC using CLI:

utils uccx synctocuic

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

bill.king1 · ‎05-09-2021

Since he sees the options for some of the missing entities in the CUIC filter screen, wouldn't that imply that the sync portion is working?

Md.soriful · ‎05-09-2021

Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.

bill.king1 · ‎05-09-2021

Is it a case where perhaps the other groups didn't get any volume?

And what happens if you look at the SQL of the report (since it is custom), perhaps there some weird exclusion in the report/report definition?