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dabellan
Beginner

Support tools required for ICM 7.5

Hello Team,

We are upgrading a customer from ICM 6 to ICM 7.5. Is support tools a required  application for ICM 7.5?This is a technical question - not sales or ordering related - I just need to  confirm if we upgrade to ICM 7.5, support tools is not required and there will  not be issues if we do not install it.

Thanks

David

3 ACCEPTED SOLUTIONS

Accepted Solutions
david.macias
VIP Advocate

It's not required, it just makes life easier.  Heck you can install it on any old computer.

david

View solution in original post

If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.

Regards,

Geoff

View solution in original post

Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place.  You will need both a server for it and to ensure the client is running on all the ICM components.

david

View solution in original post

5 REPLIES 5
david.macias
VIP Advocate

It's not required, it just makes life easier.  Heck you can install it on any old computer.

david

View solution in original post

If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.

Regards,

Geoff

View solution in original post

Hello,

So it means it is only OPTIONAL?I am confused..As I see in the upgrade guide of ICM(Page 51)it seems it is required...See link below

Link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/icm75ug.pdf

Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place.  You will need both a server for it and to ensure the client is running on all the ICM components.

david

View solution in original post

Thanks for  the help

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