09-07-2010 07:58 AM - edited 03-14-2019 06:26 AM
Hello Team,
We are upgrading a customer from ICM 6 to ICM 7.5. Is support tools a required application for ICM 7.5?This is a technical question - not sales or ordering related - I just need to confirm if we upgrade to ICM 7.5, support tools is not required and there will not be issues if we do not install it.
Thanks
David
Solved! Go to Solution.
09-07-2010 11:07 AM
It's not required, it just makes life easier. Heck you can install it on any old computer.
david
09-07-2010 11:10 AM
If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.
Regards,
Geoff
09-07-2010 12:02 PM
Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place. You will need both a server for it and to ensure the client is running on all the ICM components.
david
09-07-2010 11:07 AM
It's not required, it just makes life easier. Heck you can install it on any old computer.
david
09-07-2010 11:10 AM
If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.
Regards,
Geoff
09-07-2010 11:54 AM
Hello,
So it means it is only OPTIONAL?I am confused..As I see in the upgrade guide of ICM(Page 51)it seems it is required...See link below
Link:
09-07-2010 12:02 PM
Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place. You will need both a server for it and to ensure the client is running on all the ICM components.
david
09-07-2010 12:05 PM
Thanks for the help
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide