Support tools required for ICM 7.5

[dabellan]

Hello Team,

We are upgrading a customer from ICM 6 to ICM 7.5. Is support tools a required  application for ICM 7.5?This is a technical question - not sales or ordering related - I just need to  confirm if we upgrade to ICM 7.5, support tools is not required and there will  not be issues if we do not install it.

Thanks

David

[david.macias · Accepted solution]

It's not required, it just makes life easier.  Heck you can install it on any old computer.

david

[geoff · Accepted solution]

If you are upgrading from ICM 6.x to ICM 7.5 I can guarantee you are doing a tech refresh and a server from the old hardware set is a perfect candidate for Support Tools. It takes all of 10 minutes to install and configure. You could easily use make use of it.

Regards,

Geoff

[dabellan]

Hello,

So it means it is only OPTIONAL?I am confused..As I see in the upgrade guide of ICM(Page 51)it seems it is required...See link below

Link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/icm75ug.pdf

[david.macias · Accepted solution]

Yeah the verbiage is misleading, don't worry about support tools server, do your upgrade and after you're done I recommend (and it sounds like Geoff does too) to put it in place.  You will need both a server for it and to ensure the client is running on all the ICM components.

david

[dabellan]

Thanks for  the help