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To enter name of the person via speech instead of dialing by name

collinks2
Level 5
Level 5

I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. 

I love the script but i need something better.

I would like the customer to speak the name of the person instead of dialing the name 

can the Auto Attendant script be modified to achieve it?

2 Accepted Solutions

Accepted Solutions

Do you have Unity Connection? That has the ability to do a spoken name directory.

View solution in original post

6 Replies 6

thanks for your response.Is there a free one that can be used to test in a
lab environment.
However ,i am thinking of using the directory handler in cuc and test.If a
user enters '2',it will be redirected to the handler in cuc

From what I know there is no free ASR alternative.



Response Signature


i thought as much

Do you have Unity Connection? That has the ability to do a spoken name directory.

I am planning to install it .I will make use of the  call redirect in uccx script to redirect to cuc