04-19-2024 10:10 AM
I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed.
I love the script but i need something better.
I would like the customer to speak the name of the person instead of dialing the name
can the Auto Attendant script be modified to achieve it?
Solved! Go to Solution.
04-20-2024 05:15 AM
You'll need some type of ASR service/server to do what you want, here's some of the steps about it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/maintain_and_operate/guide/uccx_b_uccx-125admin-and-operations-guide/uccx_b_uccx-125admin-and-operations-guide_chapter_0110.html#UCCX_TP_AC86CA50_00
04-21-2024 11:33 AM
Do you have Unity Connection? That has the ability to do a spoken name directory.
04-20-2024 05:15 AM
You'll need some type of ASR service/server to do what you want, here's some of the steps about it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/maintain_and_operate/guide/uccx_b_uccx-125admin-and-operations-guide/uccx_b_uccx-125admin-and-operations-guide_chapter_0110.html#UCCX_TP_AC86CA50_00
04-21-2024 01:30 AM
04-21-2024 06:52 AM
From what I know there is no free ASR alternative.
05-02-2024 09:19 AM
i thought as much
04-21-2024 11:33 AM
Do you have Unity Connection? That has the ability to do a spoken name directory.
05-02-2024 09:21 AM
I am planning to install it .I will make use of the call redirect in uccx script to redirect to cuc
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