To enter name of the person via speech instead of dialing by name

[collinks2]

I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. 

I love the script but i need something better.

I would like the customer to speak the name of the person instead of dialing the name 

can the Auto Attendant script be modified to achieve it?

[bill.king1 · Accepted solution]

You'll need some type of ASR service/server to do what you want, here's some of the steps about it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/maintain_and_operate/guide/uccx_b_uccx-125admin-and-operations-guide/uccx_b_uccx-125admin-and-operations-guide_chapter_0110.html#UCCX_TP_AC86CA50_00

[collinks2]

thanks for your response.Is there a free one that can be used to test in a
lab environment.
However ,i am thinking of using the directory handler in cuc and test.If a
user enters '2',it will be redirected to the handler in cuc

[Roger Kallberg]

From what I know there is no free ASR alternative.

[collinks2]

i thought as much

[Elliot Dierksen · Accepted solution]

Do you have Unity Connection? That has the ability to do a spoken name directory.

[collinks2]

I am planning to install it .I will make use of the  call redirect in uccx script to redirect to cuc