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UCCX 10.6 Historical Report showing Port Usage

jcrgraham
Beginner
Beginner

Hi there,

I'm looking to come up with a report that can show the port useage by queue/application over a period of time.  What I'm looking for is exactly how many of my CTI ports are being used for what at any given time.

We have more PRI channels coming in that we do ports and want to make sure that we aren't undersubscibing any applications, if we are which ones and when, and if we are going over our 150 ports then look at purchasing more licenses.

Anyone know of something that might fit the bill -- or would this have to be a custom job?

 

Thanks,

 

James

2 Accepted Solutions

Accepted Solutions

Deepak Rawat
Cisco Employee
Cisco Employee

Hi James,

Please look at the License Utilization Hourly Report available in your version within CUIC that comes bundled with UCCX. Look at the below Historical Reporting Guide for more detals on this report:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106.html

Regards

Deepak

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View solution in original post

Also if you have divided up the CTI ports between apps (i.e. CCGs for each) you can see in the Aborted/Rejected report when calls hit the max trigger or there are no CTI ports left. Obviously more of a 'did it block' rather than 'when will it block' solution, but there is also the stock/system/license utilization report as well.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

7 Replies 7

Deepak Rawat
Cisco Employee
Cisco Employee

Hi James,

Please look at the License Utilization Hourly Report available in your version within CUIC that comes bundled with UCCX. Look at the below Historical Reporting Guide for more detals on this report:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106.html

Regards

Deepak

- Do Rate Helpful Posts -