UCCX 9.x - UCCX automatic call recording stoped worked

[wilsonsant]

Hi Guys,

My Customer have an solution with UCCX 9.0.2.11001-24 and verified that the automátic call recording stoped worked. I didn´t found 

troubleshooting documentation about this issues. Any have idea about this? Could You help me, please

Thanks,

Wilson

[Deepak Rawat]

Check if you have space left or not for the recordings to work in the first place. By default, you only get 2.6 GB per server

show uccx recordings allowed

show uccx recordings space

If the space is full, then try purging the recording using below command and then check:

utils uccx recordings purge <Size in MB> <Cutoff Date>

Regards

Deepak