UCCX Active / Standby server

[shraavan07]

Hello,

We have UCCX HA pair. I am trying to find out the current active and standby server. How can I do this? How do I know which of the 2 server is Active and Standby. Also, which server should be active? Should Publisher be Active? or Subscriber be active?

Thank You,

[brian1mcc · Accepted solution]

It doesn't matter which server is active. Both will work. I try to keep my publisher the active (master) server as this is what the CAD clients are configured to connect to first.

To find out which one is currently the master, log in to Cisco Unified CCX Serviceability (from drop down menu in top right of appadmin), select tools --> control centre. Select your node, if the CCX Engine has a blue box with an M - it is currently the master. If it is an S, it is currently the slave.

Brian

[shraavan07]

Thank you Brian. I do see "m" and "s" under serviceability. I have one more question. Can we keep Sub as primary? Is this a good design?

[brian1mcc · Accepted solution]

Hi,

It doesn't matter which server is master. You can have your subscriber as the master server without any issue.

[Neal haas]

It really only matters for reporting, HR needs to point to the active server.