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UCCX Active / Standby server

shraavan07
Beginner
Beginner

Hello,

We have UCCX HA pair. I am trying to find out the current active and standby server. How can I do this? How do I know which of the 2 server is Active and Standby. Also, which server should be active? Should Publisher be Active? or Subscriber be active?

 

Thank You,

 

2 Accepted Solutions

Accepted Solutions

brian1mcc
Enthusiast
Enthusiast

It doesn't matter which server is active. Both will work. I try to keep my publisher the active (master) server as this is what the CAD clients are configured to connect to first.

To find out which one is currently the master, log in to Cisco Unified CCX Serviceability (from drop down menu in top right of appadmin), select tools --> control centre. Select your node, if the CCX Engine has a blue box with an M - it is currently the master. If it is an S, it is currently the slave.

Brian

 

View solution in original post

Hi,

It doesn't matter which server is master. You can have your subscriber as the master server without any issue.

View solution in original post

4 Replies 4

brian1mcc
Enthusiast
Enthusiast

It doesn't matter which server is active. Both will work. I try to keep my publisher the active (master) server as this is what the CAD clients are configured to connect to first.

To find out which one is currently the master, log in to Cisco Unified CCX Serviceability (from drop down menu in top right of appadmin), select tools --> control centre. Select your node, if the CCX Engine has a blue box with an M - it is currently the master. If it is an S, it is currently the slave.

Brian

 

Thank you Brian. I do see "m" and "s" under serviceability. I have one more question. Can we keep Sub as primary? Is this a good design?

Hi,

It doesn't matter which server is master. You can have your subscriber as the master server without any issue.

It really only matters for reporting, HR needs to point to the active server.

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