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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! "Thank you for calling" has been played repeatedly for external caller

When the caller is dialed to IVR,  "Thank you for calling" (1-2 s interval) "Thank you for calling" (1-2 s interval)...would be heard repeatedly by caller. The phones themselves ring, but agent cannot heard any voice from the call after picking up. S...

Tony Li by Beginner
  • 2 replies
  • 0 Helpful votes

CUIC Report Search Fields Limit?

Hi all, I am using UCCX 10.6 with co-resident CUIC and need to generate a report with custom variables. However, when I try to filter on some of the fields I need, (such as Original Called Number, Called Number, and Calling Number) the search will no...

Resolved! Disable "Please hold for the next available representative" prompt when the call is held in UCCX 11.6

When the call is dialed from IP Phone to the UCCX application, "Please hold for the next available representative" would not be played after the prompt file is played. However, when a call dialed from PSTN to the same UCCX application, "Please hold f...

Tony Li by Beginner
  • 3 replies
  • 5 Helpful votes

Resolved! CUIC - Cannot See Folder/Subcategory Contents of User's Folders as Super-Admin User

Hello All,In CUIC I have noticed that 2 of our Report Users have Subcategories or Folders in which I am unable to see the contents of those folders, i.e. I cannot see the Reports saved in those folders, even as the Super Admin user.If the User who cr...

GSM Module \ GSM gateway for UCCX inbound IVR

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...

Sinu by Beginner
  • 1 replies
  • 5 Helpful votes

Recording and check file size UCCX

I wonder if there is an option for the scenario below ...I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I woul...