01-18-2020 07:15 AM
Hi all,
I need to do a Place Call step to multiple mobile phone simultaneously.
Which is the best approach?
I have my numbers stored in a String and i was thinking to split them in an array as suggested here https://community.cisco.com/t5/contact-center/splitting-a-string-variable-in-uccx/td-p/2296746. by @Anthony Holloway
Then I would like to do a place call to that numbers simultaneously.
Can I achieve that using a Call Subflow Step in a for loop who is responsible to do a Place Call for each number ? Is there any other method?
Solved! Go to Solution.
01-18-2020 08:47 AM
02-13-2020 08:43 AM
01-18-2020 08:33 AM
Why not send it to an internal extension that is configured as destination for remote destination in CUCM and use single number reach for it, you can then define up to 10 mobile destinations in CUCM, easier to manage, and you just need single place call step in CCX script.
01-18-2020 11:11 PM
01-19-2020 06:59 AM
You can alway create different destinations, i.e. using different prefix or different number that translates to correct final mobile number, etc.
01-19-2020 07:50 AM
Nice tricks, thanks.
But i prefer to follow @Anthony Holloway way with trigger application.
I don't know the mobile phone number in advance and i take them trough a rest call.
I've try to create RDs on the fly as described before using AXL but I prefer o more dynamic way without involving AXL for on-the-fly configuration.
01-18-2020 08:47 AM
01-18-2020 11:18 PM - edited 01-19-2020 07:43 AM
Thanks for this suggestion, is the direction I'm trying to follow.
When someone answer I would ask him/her a confirmation via a Menu and I would connect this contact to the triggering contact who start this script using a conference now (or other conferencing solution, in dev I'm using use a simple meetme room open by an external phone on the same partition) .
If he/she accept the best would be other phones stop ringing, or if they have already answered play a "too late" message and terminate the call, is it possible?
02-13-2020 12:06 AM
Thanks @Anthony Holloway for this solution.
Now is working as expected and it is in production.
Just one more question:
Is there a way to stop execution of triggerd app when an event occurs?
At the moment if someone answer i do a Call Redirect step to the correct Destination. But other phones (PlaceCall in triggered apps) continue to ring (if thy answer I play a too late message).
When i did TriggerApplication step i select Interruptible:yes
Thanks in advance,
Pier Paolo
02-13-2020 08:43 AM
02-13-2020 01:04 PM
07-02-2021 06:02 AM
Hello,
would yo be willing to share the script/xml to show how you achieved this? Thanks.
07-02-2021 09:44 AM
A solution I've played with and seems much easier is using this https://www.twilio.com/labs/twimlets/simulring
david
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