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UCCX Prompts

Jerrytech1
Level 1
Level 1

Is there a way to listen to UCCX prompts? I see them in Application Wizard>Prompts. When you mouse over it appears to be a link. I clicked on it expecting Windows media player to open and play the prompt. But nothing happens.

1 Accepted Solution

Accepted Solutions

You may find this old post helpful, from another user who wanted to download all of the files so that they can be played outside of being logged into UCCX.
https://community.cisco.com/t5/contact-center/export-uccx-sound-files-10-6-1/td-p/2960133

View solution in original post

2 Replies 2

Nothing happens? One of the icons is a download link, use that. Then maybe configure your browser/OS to automatically open the file. Natively UCCX just downloads.

david

You may find this old post helpful, from another user who wanted to download all of the files so that they can be played outside of being logged into UCCX.
https://community.cisco.com/t5/contact-center/export-uccx-sound-files-10-6-1/td-p/2960133