Quick question on creating a simple Visualization to display agent state and idle code name. I've crated the report and have it embedded into the agent desktop fine, but I can't figure out how to get around adding a 'profile variable' into the visualization (or not getting it to display). The only columns I want in the report are 'Agent Name', 'Activity State' and 'Idle Code Name' but I'm forced, it seems, to add a profile variable in as well.
The below screen-shot shows my report. The column circled I'd like to get rid of, or hide, but I cannot figure out how. I'm assuming this is something simple that I'm just missing so any help would be appreciated.
Accepted Solutions
Hi @rbroersma
You can click the eye icon or delete icon to remove the column.
Also, can you check if the attached report is what you are looking for. Please remove the txt from the file name and import it to analyzer folder you want. Add the team to the filter.
Hi @rbroersma
You can click the eye icon or delete icon to remove the column.
Also, can you check if the attached report is what you are looking for. Please remove the txt from the file name and import it to analyzer folder you want. Add the team to the filter.
Perhaps not releated to your question in deleting the column but to the visualisation part it might be wurth while to look at the 2Ring Dashboards & Wallboards solution. I made some screenshots that visualize my agents states and offer me a drill down to get more details on the agents (virtualised). If you need more info happy to share.
Regards,
Marco 
@rbroersmasurcharge wrote:Quick question on creating a simple Visualization to display agent state and idle code name. I've crated the report and have it embedded into the agent desktop fine, but I can't figure out how to get around adding a 'profile variable' into the visualization (or not getting it to display). The only columns I want in the report are 'Agent Name', 'Activity State' and 'Idle Code Name' but I'm forced, it seems, to add a profile variable in as well.
The below screen-shot shows my report. The column circled I'd like to get rid of, or hide, but I cannot figure out how. I'm assuming this is something simple that I'm just missing so any help would be appreciated.
To remove or hide the 'profile variable' column from your embedded visualization, first, access the report design settings. In the report designer, locate the 'profile variable' column in the layout. Click on the column header and check the properties panel for a visibility option, typically labeled as "Visible." Set this option to false or uncheck it to hide the column. If this does not work, consider adjusting your data source or query to exclude the 'profile variable' from the results altogether. After making these changes, save the report and refresh the embedded visualization on the agent desktop to see the updated display without the unwanted column.
What most people have missed so far, is that you are using Row Segments, which, when used, forces you to use at least one Profile Variable, and it has to be a numeric type (e.g., count, average, sum, etc.) to tie everything together, since your row segments are acting like summary fields. Which, if I could guess from your screenshot, you unintentionally used, and do not need.
For reference, just look at how the following report is made: Stock > Historical > Agent > Agent Details, and notice how there are only like 5 or so row segments, and they are not numerical values, but then there's like 25 profile variables, and every single one is a numeric type (yes, even datetime).
So, what you should do instead, is just remove the field in your row segments, and add them as Profile Variables instead. It should look like this now:
If you ever do want a row segment (aka summary), but you're not really needing a numeric value to summarize on, just pick something with a little bit of meaning, that could fit in next to the other data, but also be easily overlooked. Here's an example, where I don't want the team name spammed on every row, so I use it as a row segment, and since my agents are multi-channel agents, they have states per channel, but I don't want the agent name showing more than once either, so their name acts like another summary to all of their states. But then at the very end, I just threw on one numeric field, to satisfy the report requirements to summarize on something.
@rbroersma wrote:Quick question on creating a simple Visualization to display agent state and idle code name. I've crated the report and have it embedded into the agent desktop fine, but I can't figure out how to get around adding a 'profile variable' into the visualization (or not getting it to display). The only columns I want in the report are 'Agent Name', 'Activity State' and 'Idle Code Name' but I'm forced, it seems, to add a profile variable in as well.
The below screen-shot shows my report. The column circled I'd like to get rid of, or hide, but I cannot figure out how. I'm assuming this is something simple that I'm just missing so any help would be appreciated.
To hide the 'profile variable' column from your embedded visualization, access the report design settings. In the designer, find the column in the layout, click the header, and adjust the visibility option in the properties panel to "Visible," setting it to false. If that doesn't work, modify your data source or query to exclude the column. Save the report and refresh the visualization on the agent desktop to see the changes.
