Add option to include Diagnostic Scan (show tech) directly from CXC

[Idea Migration Manager]

When opening a case using CX Cloud, it would be very helpful to have an option to include the results of a Diagnostic Scan (show tech) directly from the portal. You currently have the option to attach files, but if CXC already has the Diagnostic Scan why not have an option to include it with the case.

This would be helpful to reduce the number of steps required to provide a show tech to TAC. It could also have the benefit of saving time on TAC cases where they (TAC) don't have to ask for the show tech since it would already be included on the case. Or it could help the customers save time with the troubleshooting process.

[Idea Migration Manager]

Thank you @mvendl for this idea. Please subscribe to this post to stay updated! Our product teams are reviewing this idea. We will update the idea status as we understand more details. 

[Chris Camplejohn]

Cases opened on L1/L2 assets will automatically have Rapid Problem Resolution run at time of case open, which collects show-tech for the TAC.

[Tyrese Jackson]

Thank you for being a CX/PX Cloud user. Currently, RPR, a feature in CX Cloud, automatically attaches data to the TAC case from the device if it's connected when the case is opened to reduce the manual step by the customer so we will shelf this idea of the manual data attachment for now.  Please continue to share feedback and stay tuned to future releases!