Due to the soft node limitation recommended by the Connect docs, I'm attempting to modularize error handling/agent escalation in a Webex Connect flow using the Call Workflow node. The documentation states: "You can use custom variables to pass value...
Forum Posts
Hello Support Team, I’ve created an account in the Webex Connect sandbox to test its functionality. As part of the testing, I need to add my mobile number to evaluate SMS and WhatsApp capabilities. I’m currently located in Slovakia, but unfortunately...
Is there a Voice API equivalent of the Collect Input node's Interrupt audio on user input setting? I see the name of this input in the node is 'bargin' but any attempt to add this to the JSON body returns a "json scheme validation failed" failure.
Similar to another issue in forum https://community.cisco.com/t5/webex-connect/cannot-create-account/m-p/5233122#M310 I am unable to create account with the same error I tried to login assuming my account was created, but was still throwing error sim...
OTP is sent but system throws error after entering. Screenshot attched
Hello all! I am having an issue where the number that is assigned to my Webex Connect sandbox cannot be called. Whenever I try I get a fast busy or a message that the number cannot be reached. I ran into this before where the issue was that I had not...
the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry
I have a live chat/in app messaging channel template configured. We want to add this to a web portal that a user logs into. How can I retrieve the login id of the portal to populate in the template? Is this possible?
Resolved! Webex Connect (old) developer sandbox
Hi, the old Developer sandboxes, are not accessible anymore? I would like to migrate my flows to the new one. Thanks, Victor
Hi, Trying to see if below use case can be solved with Webex Connect Voice API. Use Case: Digital Channel to Automated Voice (Channel Deflection --> Callback). 1. Website/Web Chat User --> Chat with NLU Bot and requested for Callback when the case is...
Hi Folks, I received the email to move over to the new Webex Connect Sandbox site. I am unable to signup because I receive this error message each time. "We are unable to process your request. Please contact no-reply@webexconnect.io." I am using ...
When I go to https://sandbox.us.webexconnect.io/ and try to Sign Up for a new account, I am told "Email id already exist." When I try to sign in with my saved credentials, I am told "Invalid email ID or password." When I select Forgot my password, I ...
The new Sandbox API URLs (https://api-us.webexconnect.io/v3/...) do not resolve in DNS:
Hello all! Since migrating over to the new sandbox site I can no longer use flows that trigger off an inbound call. The number that is assigned to my sandbox cannot be called. Whenever I try I get a fast busy or a message that the number cannot be...
Hi,I was able to send an outbound SMS via my Webex Connect Sandbox instance on 10/10/2023 but am unable to do so since 03/11/2023. Initially, after sending the SMS I was able to receive it on my mobile device (based in India, Airtel SMS carrier). How...
