Hello,we want to send incoming WhatsApp Messages to an internal Mailbox. With messages it is working.The problem is the attachment. Because it need to be downloaded and attached as base64.i tried to use the HTTP Request Step to get the file but get n...
Forum Posts
Hello,We are currently working on passing the call cause code and call duration to a custom node/integration, with the goal of inserting this data into a database. Essentially, we're trying to capture the same type of information that is available in...
Resolved! SMS on Sandbox
Dear all, I can t receive / Send SMS on my Sandbox. https://sandbox.imiconnect.io/ Whats-App is still working fine. Are you all facing the same ? Is it just a temporary issue or a new policy for sandboxes ? David
I am using Webex Connect Sandbox and have set up a webhook to capture incoming SMS. It works fine but if the webhook fails I need a way to fetch previously received SMS messages using an API.Is there any API endpoint available to retrieve old incomin...
I am getting the following error in a WhatsApp node. Error Description: exception occurred : Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()" because "srvInfo" is null But I can confirm that the WhatApp node is itself not the root ca...
the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry
Hello Community - I am pretty sure someone has already experienced this challenge - I have Email flow set up Webex Connect.. when getting a reply email using Receive node, output variable (nX.email.strippedText) does provide whole email, including si...
Hi Guys, I'm trying to create a simple dropdown on a Live-Chat Template in the Webex Connect Template section. (Tools -> Templates), however when I add a dropdown on a template it seems that the dropdown is limited to 7 options only, which makes me w...
Why I'm getting an error invalid parameter:- from
Hello, I've recently switched from Windows to Mac, and I used to receive notification pop-ups for incoming Webex messages on Windows. However, this doesn't seem to work on my Mac, and I haven't been able to find a setting to enable it. Could you plea...
Hello everyone, I'm currently building a chat flow in Webex Connect Standalone and have encountered an unexpected behavior related to the Receive node. Normally, the Receive node should capture and process actual messages typed by the user in the cha...
Hello people, I would like to ask your assistance about the chat configuration in Webex Connect Standalone. Does anyone know where the chat widget is deployed and configured? Let me clarify what I mean. In a standard Webex Contact Center tenant, we ...
Due to the soft node limitation recommended by the Connect docs, I'm attempting to modularize error handling/agent escalation in a Webex Connect flow using the Call Workflow node. The documentation states: "You can use custom variables to pass value...
Hello Support Team, I’ve created an account in the Webex Connect sandbox to test its functionality. As part of the testing, I need to add my mobile number to evaluate SMS and WhatsApp capabilities. I’m currently located in Slovakia, but unfortunately...
Is there a Voice API equivalent of the Collect Input node's Interrupt audio on user input setting? I see the name of this input in the node is 'bargin' but any attempt to add this to the JSON body returns a "json scheme validation failed" failure.
