User Comment field available for reporting?When doing custom reporting against requests with reportable dictionaries we have a user request to also include the user comments. How do I reference / point to the comments field for a request?
2007 Deployer- migrating an auto-cose agentIs anyone else having an issue using Catalog Deployer to migrate an auto-clsoe agent (the workflow type of a service in the Plan tab)? We having troubles migrating that from teh Dev environemtn to Test.
Scheduled reportsHi,We have tried to schedule a report which will send the PDF output to the some users. But this feature is not working i.e. it is not sending the pdf attachment nor the link to the user.Have anyone ever got this problem? If so, plea...
Custom role for adding functional position.I added a custom role for to allow only OrganizationDesigner capabilities. I could see functional positions but I could not modify or add them. What permissions I have to assign to role for adding and modify...
Service Migrate - How do i migrate deleted javascript wrappers?Usecase: A service had major redesign, and several fields in a dictionary were no longer needed. There was some javascript attached to several of these fields. I unattached the javascrip...
issue with hide ReqBy if ReqBy = ReqForSo a new requirement on my project is to hide ReqBy if ReqBy=RegFor.Easy I thought: if ( ReqInitiatorID == ReqCustomerID ) { //code simplified serviceForm.RC_REQUESTEDBY.setVisible(false); }Well durin...
Service Forms execute Javascript code entered by end-usersThought of sharing a finding which is new/surprising for me .newScale service forms do not have request validation turned on and hence in the text fields if i enter javascript code (<scr...
Run Options In ReportingI'm trying to create a custom report to automatically produce output in excel format; however, when it runs it defaults to HTML. When you click "Run with Options", the only 2 format options are HTML and PDF. Is it possible t...
Original post by Bosch Cindy5:02am, May 27Could we get clarification on system moments. We understand the order-pricing-authorization-delivery- complete but need guidance concerning the order for dept review/authorization, service review/authorizati...
Reporting on Accounting CodeIs there a way to report on the accounting code that is tied to each service? We would like to track the service owners for services inside RequestCenter but have not found a good way. One idea was to store the information...
Rules applying the green check to the dictionary check boxes on upper right while ordering a service.I'm trying to find information in the manuals about when the green check is applied to the dictionary check boxes to the right of the service form du...
Trigger Task in Plan that will route a service ticket to a different group based on Customer fieldI have a hardware request form. I would like to route the task to a group based on the location of the customer. Our company has approx 147 distinct l...
"Initiate Quote"?I have the Site Administrator role and added the Customer Relationship Manager role, just for good measure. I cannot see any "Initiate Quote" link anywhere in the Relationship Manager or MyServices Executive modules. What am I miss...
Text Display Properties not working in newScale 9Has anyone tested the newScale 9 in dev yet? We have an issue where the display properties of a text field is not taking effect when configuring the column length. It will just remain the default lengt...
Site FreezesSafeway IncIBM T60 2gig ramIE6HI Ed:I am not sure if its my machine, but whenever I look at the "threads" on a post, my browser freezes for at least 3 minutes before returning the page.Thank youDaniel
