08-15-2013 01:22 PM - edited 03-16-2019 06:53 PM
Hi all!
A strange question!
My customer use CUCM 7.1.5.
When he try to set your phone to forward the call (FWA, BUSY, UNREGISTERED, NO ANSWER) for a PSTN number, the call fail and back the busy tone.
I have checked all details to forward a call, such as CSS,Calling Search Space Activation Policy, etc...
The forward to internal extensions work´s fine. When I try to transfer manually, work´s fine. The user can to set the number to forward the call.
Some ideia??
Solved! Go to Solution.
08-16-2013 05:53 AM
Looking at your debug, the call is going to the PSTN with the extension as a Calling Number
Exclusive, Channel 12
Calling Party Number i = 0x0081, '7119'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '995740194'
Plan:Unknown, Type:Unknown
Is the external phone number mask on x7119 configured. Maybe your Telco is rejecting the call for that reason.
Please rate helpful answers!
08-16-2013 10:56 AM
Hi Marcelo
Have you configured the phone correctly? This should send the External number mask configured as the calling number.
Sent from Cisco Technical Support Android App
08-16-2013 03:10 PM
Marcelo try this:
Also ensure that as i told you before:
In the Cisco Unified Communications Manager Administration Page, choose Service Parameters > CUCM IP Address > CM Service.
Set the CFA CSS Activation Policy as With activating device/line CSS.
Not sure the number that the PTT is expecting from your side, anyway it can guide you through
Cheers
Bruno Rangel
Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
08-15-2013 01:34 PM
Start mentioning type of lines and gatway protocol you're using.
08-15-2013 01:47 PM
The models 7970, 7965, CIPC, 6921 with SCCP and H.323 gateway model 2851 with the IOS 12.4(15)T11.
08-15-2013 02:15 PM
Yes and the type of lines that you are using.
08-15-2013 01:49 PM
Marcelo,
Are you adding your access code to the forwarded number? Example below:
Access Code 9
Line 1
CFWD ALL 918001234567
HTH
Regards,
Yosh
08-15-2013 04:39 PM
Hi yahsiel!
Yes, I am adding my access code!
Paolo, the line is E1 ISDN, PRI group.
The call come to the gateway and the cause code is normal claring (16).
In the same CUCM, I have other H323 gateway in other site and when the call is forward to that gateway, the call work´s fine.
When I see the call in the CAR, the cause termination is in the forward extension with cause code on behalf of (22)
08-15-2013 04:59 PM
Can you post a debug isdn q931?
08-15-2013 06:01 PM
08-15-2013 07:48 PM
Hi Marcelo!!!
I had this issue when did upgrade the CUCM found that:
This occurs when Cisco Unified Communications Manager is upgraded from version 5.x to 6.x. The service parameter is set to the default value in CFA CSS Activation Policy. Choose the service parameter and set the CFA CSS Activation Policy as indicated in these steps in order to resolve this issue:
In the Cisco Unified Communications Manager Administration Page, choose Service Parameters > CUCM 6.x IP Address > CM Service.
Set the CFA CSS Activation Policy as With activating device/line CSS.
This resolved my issue, but not sure if it is the same with you... So just to mke sure check this parameter see if everything is good.
Also often the carrier here in Brasil dictates calling number/caller id advertised based on the DID range settings when purchased. Also they could be out and out rejecting it since it is redirected... Looks like this is your case peer debug.
Ensure that you is using Calling Party's External Phone Number Mask parameter in order to be able to route the call to the PSTN,
Also when you configure the Calling Party Selection:
First Redirect Number (External)—Sends the external directory number of the redirecting device.
Last Redirect Number (External)—Sends the external directory number of the last device to redirect the call
This should send the External number mask configured on the phone as the calling number.
Cheers
Bruno Rangel
Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
Lembre-se de classificar todas as respostas utilizando as estrelas e escolha a resposta correta para marcar a discussao como respondida
08-16-2013 05:53 AM
Looking at your debug, the call is going to the PSTN with the extension as a Calling Number
Exclusive, Channel 12
Calling Party Number i = 0x0081, '7119'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '995740194'
Plan:Unknown, Type:Unknown
Is the external phone number mask on x7119 configured. Maybe your Telco is rejecting the call for that reason.
Please rate helpful answers!
08-16-2013 06:40 AM
Hi Amine and Bruno!
I really think that the problems is calling redirect number.
I have a conference with my provider and we will discuss and analyze the problems.
I will post the news!
Thanks all!!
08-16-2013 07:03 AM
Sounds good!
Please rate all useful reply
Sent from Cisco Technical Support Android App
08-16-2013 09:28 AM
Bruno and Amine!
I realise a translation-profile in the router and I put the number 113472 before the extension and the transfer work´s.
But I don´t no why a can´t do it in the CUCM.
I tryed with Last Redirect Number (External) in the router, and with tranformation in the Pattern and it doesn´t work...
08-16-2013 10:56 AM
Hi Marcelo
Have you configured the phone correctly? This should send the External number mask configured as the calling number.
Sent from Cisco Technical Support Android App
08-16-2013 02:33 PM
Hi Bruno!
Yes, I configured it in the Pattern, and the H323 gateway configuration in CUCM.
Doesn´t work.
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