06-29-2016 04:04 AM - edited 03-17-2019 07:23 AM
I want to delete cisco im and presence server on the cisco call manager.when I click Sytem > server >cisco im and presence
then click delete
thsi error message:Delete failed. TypeDbErrors.CUPS_NODE_IN_SUBCLUSTER
Solved! Go to Solution.
06-29-2016 04:23 AM
Hi Ozden,
This can happen if u delete the VM image before deleting the server from CUCM page. If that's the case then probably one workaround is to do the following:
In the CUCM Pub Administration Page, please go to the Bulk Administration > Users > User Template > Find
Click on each user template > Uncheck Home Cluster > Save
Then try deleting the server and let us know if it works.
HTH
Manish
06-29-2016 04:23 AM
Hi Ozden,
This can happen if u delete the VM image before deleting the server from CUCM page. If that's the case then probably one workaround is to do the following:
In the CUCM Pub Administration Page, please go to the Bulk Administration > Users > User Template > Find
Click on each user template > Uncheck Home Cluster > Save
Then try deleting the server and let us know if it works.
HTH
Manish
06-29-2016 06:05 AM
Hi Manish;
I delete cimp vm image ,but in the user template page ,there is not any user template
06-29-2016 06:10 AM
Hi Manish,
Thank you for your help.On the end users page uncheck home cluster ;I can delete
thanks
06-29-2016 06:12 AM
Good to know that, thanks for updating the post.
Manish
11-29-2016 04:49 AM
Hello,
For me to delete the server, I also have to delete in the "Presence Redundacy Group", the DefaultCUPSubcluster.
After that, I have deleted the server with no problem.
Paulo Rio
04-20-2017 07:33 AM
Hi Paulo,
I Followed the below steps - did not encounter any error.
1. Deleted the DefaultCUPSubcluster from "Presence Redundacy Group".
2. System > server >cisco im and presence and then click delete.
To be on safer side I did some pre-checks as below
No SIP Trunks between IM&P (Service Parameter and Trunk Page)
No UC Services Pointing to IM&P
No Presence gateway in IM&P
No CCMCIP Profile in IM&P
No User assigned to IM&P
CUCM Ver 10.5.2
Thanks.
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