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CP-8821 Wireless Phone MRA Login

Hi,

 

I am trying to login MRA through Expressway, but login screen does not appear.

The wireless connection is established, but the screen does not appear and I can not log in.
How do I sign in to MRA?

 

Thanks.

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Cisco Employee

Re: CP-8821 Wireless Phone MRA Login

No idea where that comes from, unless you can show the source from that as being directly from a Cisco source, the public documentation (and the fact that you don't get the MRA login) show that it's not compatible.

HTH

java

if this helps, please rate
6 REPLIES 6

Re: CP-8821 Wireless Phone MRA Login

Shall we assume that the MRA service is operational for other devices? Do you use the latest firmware on the 8821?

Please always Rate Helpful Posts and/or Mark Solutions as Accepted
Hall of Fame Cisco Employee

Re: CP-8821 Wireless Phone MRA Login

The 8821 does NOT support MRA, it's not listed as a supported device in the MRA configuration guide.

HTH

java

if this helps, please rate

Re: CP-8821 Wireless Phone MRA Login

My mistake, I got comfused with another model,..

JaVa is totally right, 8821 does not support MRA

Please always Rate Helpful Posts and/or Mark Solutions as Accepted
Beginner

Re: CP-8821 Wireless Phone MRA Login

Please check attached file.
Phone Models 8821 Expressway MRA Is "Yes" incorrect information?

Hall of Fame Cisco Employee

Re: CP-8821 Wireless Phone MRA Login

No idea where that comes from, unless you can show the source from that as being directly from a Cisco source, the public documentation (and the fact that you don't get the MRA login) show that it's not compatible.

HTH

java

if this helps, please rate
Rising star

Re: CP-8821 Wireless Phone MRA Login

As Per the Latest Guide Below are the Clients supported for MRA.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X12-5.pdf

MRA-Compatible Client and Endpoint Versions
■ Cisco Jabber for Windows 9.7 or later.
■ Cisco Jabber for iPhone and iPad 9.6.1 or later.
■ Cisco Jabber for Android 9.6 or later.
■ Cisco Jabber for Mac 9.6 or later.
■ Cisco IP Phones 7811, 7821, 7841 and 7861 and Cisco IP Phones 8811, 8841, 8845, 8851, 8861 and 8865,
running 11.0(1) or later. Requires Cisco Expressway X8.6 or later.
Cisco IP Phones 7832 and 8832 require version 12.1(1) or later.
■ Cisco TelePresence endpoints/codecs running software version TC7.0.1 or later, or CE software.
— These Cisco TelePresence endpoints/codecs running TC7.0.1 or later:
SX Series, EX Series, MX Series, Profile Series, C Series
— These Cisco TelePresence and Cisco Webex endpoints/codecs running CE8 or CE9:
DX70, DX80, MX700, MX800, MX800 Dual, SX10, SX20, SX80, MX200 G2, MX300 G2
— These Cisco Webex endpoints/codecs running CE9:
Cisco Webex Room Kit, Cisco Webex Codec Plus, Cisco Webex Room 55, Cisco Webex Room 70 Single,
Cisco Webex Room 70 Dual
■ Android-based Cisco DX650, DX70, and DX80 devices running firmware 10.2.4(99) or later. Requires Cisco
Expressway X8.6 or later.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris
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