10-27-2011 06:04 AM - edited 03-16-2019 07:44 AM
Hi All,
I have a CME configured with B-ACD using the default options:
The customer is requesting to a specific prompt that introduces the following change:
* Is it possible to enter directly to dial by extension?
* Is it possible to use 3 digit numbers for Menu Options?
Thanks in advance.
Juan C.
Solved! Go to Solution.
10-27-2011 06:17 AM
* Is it possible to enter directly to dial by extension?* Is it possible to use 3 digit numbers for Menu Options?
.
Answer to both questions:
No.
10-27-2011 06:49 AM
These requirements sound to me that it only can be done with Auto-Attendant in CUE, but cannot be done via B-ACD script.
08-02-2012 10:18 AM
Hi
I think the answers above are quite conclusive. There's no option to do that.
You can modify the scripts if you like - it's generally not too difficult to skip parts of an existing/working script, but you wouldn't get support from Cisco with any issues specific to that script. But that's life...
Aaron
10-27-2011 06:17 AM
* Is it possible to enter directly to dial by extension?* Is it possible to use 3 digit numbers for Menu Options?
.
Answer to both questions:
No.
10-27-2011 06:49 AM
These requirements sound to me that it only can be done with Auto-Attendant in CUE, but cannot be done via B-ACD script.
04-05-2012 03:53 AM
HI
i have same situwation , any new about it ?
i have app-b-acd-aa-3.0.0.2.tcl , at my router CME 8.6 i have AIM-CUE but old version 2.1 it's possible to make via it ?
Marwan
08-02-2012 05:57 AM
Hi all,
Did somebody find solution to that problem?
There must be solution how can you enter directly to dial by extension
08-02-2012 10:18 AM
Hi
I think the answers above are quite conclusive. There's no option to do that.
You can modify the scripts if you like - it's generally not too difficult to skip parts of an existing/working script, but you wouldn't get support from Cisco with any issues specific to that script. But that's life...
Aaron
08-03-2012 09:56 AM
If you read ReadMe file provided with the scripts from cisco site there is one:
"If you want Cisco to develop customized scripts for you, contact the developer support group at developer-support@cisco.com.
This is a fee-based service. If you are interested in developing Tcl scripts yourself, you can join the Cisco Developer Support Program"
Guys from developer-support can help you, write them and I think that there is one already modified script approved by them. They will tell you which one is it and you can use it without problems.
I think that the script was: its-CISCO.2.0.3.0
You can download it from cisco site and try it.
08-03-2012 09:56 AM
Yes pls I need it script B-ACD direct dial by extention if you can send it .
Sent from Cisco Technical Support iPhone App
11-20-2012 11:10 AM
Hello Marwan/slobodan,
Can you help me to configure the bacd as follows
"thank you for calling,if you know the extension,dial it now or press 0 for operator"
Thanks
Bijin
07-08-2014 01:08 AM
Hello. I need this script, could you send it please.
07-08-2014 02:00 AM
If you read ReadMe file provided with the scripts from cisco site there is one:
"If you want Cisco to develop customized scripts for you, contact the developer support group at developer-support@cisco.com.
This is a fee-based service. If you are interested in developing Tcl scripts yourself, you can join the Cisco Developer Support Program"
Guys from developer-support can help you, write them and I think that there is one already modified script approved by them. They will tell you which one is it and you can use it without problems.
I think that the script was: its-CISCO.2.0.3.0
You can download it from cisco site and try it.
07-08-2014 02:00 AM
Thank YOU, but the customer script version is app-b-acd-aa-3.0.0.2.tcl, so i need to modify some fields in script to be able to make direct dial by extension. Thanks in advance.....
11-04-2014 06:40 AM
its-CISCO.2.0.3.0 (in attachment) script description:
Description:
# This is a TCL IVR script for the IOS Telephony Service and
# Call Manager (CM) offload scenario. The IVR script plays a
# welcome prompt to the user and prompts the user to enter a
# destination number when the user dials the auto-attendant number
# (aa-pilot configured in the CLI). The script collects the digits that
# the user has entered and hands the call to the enhanced session
# application (named Default). The session application
# returns once there is a disconnect (if the call is established)
# or if a call setup problem occurs.
# The operator support is also included, if the user does not dial
# any number or enters "0" the user will be transfered to an operator
# (if operator number is configured in the CLI). If the user enters
# an invalid number, the user will be prompted again to re-enter
# the number for upto 3 times before disconnecting the call.
07-08-2014 01:07 AM
q
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