FAX issue with FXS port CME 7.1

[filiberto.aguirre]

Hi,

I have a problem for receiving fax wich is connected to FXS port. I can make and received call but for fax something happen, the fax´s

display shows receiving and then stop, the calling received a busy message; also the port remains some seconds seized even though the call finished.

I have reviewied many post about FXS for fax but many differences between them.

My config  is the next

network-clock-participate wic 0

!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol pass-through g711ulaw
h323
modem passthrough nse codec g711ulaw

!
controller E1 0/0/0
framing NO-CRC4
ds0-group 1 timeslots 1-15 type r2-digital r2-compelled ani
cas-custom 1
  country telmex
  category 2
  answer-signal group-b 1
  caller-digits 4

voice-port 0/2/1
cptone MX
description FXS FAX 1190

dial-peer voice 112 pots
description FAX 1190
destination-pattern 1190
port 0/2/1

ROuter 2921, CME 7.1 , FXS card VIC3-2FXS/DID
c2900-universalk9-mz.SPA.150-1.M2.bin

there is something left , or should I change something??

regards

[Michael Hanes]

Without knowing the full topology and call flow, it is hard to know what the exact problem is. From your initial description it seems that the problem is receiving faxes on a FXS port. Where is the call being originated from and what is the configuration of that other voice gateway? Or is the call coming in from a SIP trunk? Can you fill in the gap in the topology?

Originating Fax----------????????---------------2921-----------------Fax machine

                                                      IP          FXS

If another voice gateway is involved, what is its configuration?

In your 2921 configuration, you have both modem passthrough and fax pass-through configured under voice service voip. Which one do you want to use? Both transport fax calls using the G.711 codec but fax pass-through performs the switchover using the H.323 or SIP call control while modem passthrough uses NSE messages. The first step I would take in resolving this issue would be to decide on either fax pass-through or modem passthrough as your fax transport and then make sure the originating side is configured the same.

Regards,

David

[filiberto.aguirre]

Hi David,

thanks for your comments.

the call is from PSTN, there is no another gateway.

thanks for your time

regards

[Michael Hanes]

OK, so this is your topology then -

Fax Machine------------PSTN------------2921------------------Fax Machine

                                            E1     FXS 0/2/1

Does this look correct? Is the E1 port on the 2921 your PSTN connection? This type of configuration is sometimes referred to as a "hairpin call" as you are simply connecting two POTS ports together. Depending on the configuration and how your clock domains are configured, this can cause problems for fax calls as clock slips could be present. These clock slips are usually not noticeable on voice calls. Can you provide a "show network-clocks" from this voice gateway? Ideally, you would want your E1 and FXS port to be part of the same clocking domain with the E1 clocking your TDM backplane.

-David

[filiberto.aguirre]

hi David,

I send the file with the main config of CME.  I set a debug and I received the following error when I try to send fax

CME#
Aug  6 19:35:02.799: %FLEXDSPRM-5-OUT_OF_RESOURCES: No dsps found either locally
or globally.

I reduce the conference and transcoding to minimun but still same error. I have a PVDM3-64 it should be enough  I guess.  I have IOS c2900-universalk9-mz.SPA.150-1.M2.bin and  I thinking to upgrade to c2900-universalk9-mz.SPA.150-1.M3.bin.

I do not what else to do

regards for you time once

[paolo bevilacqua]

Configure:

network-clock-select 1 e1 0/0/0

[filiberto.aguirre]

Hi,

I had already tried that option, but the problem remains still

regards.

[paolo bevilacqua]

Lower fax speed.

[Christopher Graham · Accepted solution]

This looks like a bug: CSCtc98074

Try configuring the following:

voice service pots

fax rate disable

voice service voip

fax protocol none

This will prevent Cisco Fax Relay from being invoked (enabled by default), and will force modem passthrough.  Give this a whirl.

Out of curiosity, is the disconnect cause value of the failed faxes 172?

[filiberto.aguirre]

Hi,

I read the other post about change version in fact the orginal version  was c2900-universalk9-mz.SPA.150-1.M2.bin, then I changed to M3, but the problems remains.

i will check the disconnect value.

I will try the commands you recommend

thanks

[filiberto.aguirre]

Hi,

after applying the commands you recommended the problem was cleared.

thanks a lot for your help

ragards

[etmarcof]

Hi,

I think i'm having same problem. (I'm seeing in dialpeer disconnect cause :" dsp error (172)")

Did you solve problem with following commands? :

voice service voip

fax rate disable

fax protocol none

modem passthrough nse codec g711alaw

Thanks

MC

[filiberto.aguirre]

Hi etmarcof

If you are having the same issue you should try those commands as Christoper recommended

voice service pots
fax rate disable
!
voice service voip
fax protocol none
!
!

In my case they solved my problem.

regards

[etmarcof]

Hi Filiberto,

Thanks for your quick answer.

Did you also configured following?

voice-card 0

no local-bypass

Best Regards

MC

[filiberto.aguirre]

Hi etmarcof

In my case I did not configure the commands;

voice-card 0

no local-bypass

my config for voice-card 0 is

voice-card 0
dspfarm
dsp services dspfarm

regards,