Group pickup fails for external calls

[shiblyibrahim]

I am facing an issue where pickup/group pickup doesnt work for external calls. But it works fine for internal calls.

External calls via SIP (using CUBE).

Ill appreciate if someone can help me please

[paolo bevilacqua]

Start mentioning product and version that you're using.

Also note, pickup is an poor way to answer calls. Better to use an hunt group.

[shiblyibrahim]

Hey,
Thanks its CUCM 9.0.
I have hunt groups for call flow.
I have 1 pickup group configured for everyone and assigned it to the lines. So when I make an internal call I can press the pickup button and it works. But when an external call comes thr issue pops up


Sent from Cisco Technical Support Android App

[mohamed helmy]

Hi Mohamed,

please let me know:

- External calls come through PRI or FXO.

- The caller hits a pilot or direct to the extension.

- What do you mean by "1 pickup group configured for everyone" ? You mean each line has a pickup Group?

- Is it PickUp or Group PickUp?

- What is happening? call drop? busy, fast busy ... etc

Regards,
Mohamed Helmy

[shiblyibrahim]

Hey Helmy,

It was resolved. It is SIP and I had multiple issues and Cisco tac added 2 commands to SIP.

voice service voip

sip

  rel1xx disable

  no update-callerid

Thanks for all your help