MPP / 3PCC Troubleshooting and FAQ Guide

[Geovani]

1. Where can I find the client root and subordinate certificates that the MPP devices use for SSL/TLS?
2. How to – Install a custom security certificate on MPP devices?
3. Why MPP Devices might not trust our provisioning server security certificate?
4. How to - Configure BLFs with Speed Dials and Call Pickup on MPP and Broadworks?
5. How to - Configure Call Park on MPP and Broadworks?
6. MPP Localisation
7. How does Customer Device Activation (CDA) (Formerly known as EDOS) work and how-to setup?
8. MPP Reverse Name Lookup for Incoming and Outgoing Calls
9. Do MPP support Broadworks XSI Directory Reverse Name Lookup for inbound calls?
10. How to - Configure LDAP directory over TLS on MPP?
11. How to - Configure LDAP on MPP?
12. Do MPP support multiple directories?
13. Can we convert Cisco Phones from MPP to Enterprise and vice versa?
14. How do MPP Dial plan works?
15. Can I upgrade MPP devices from 10.X to 11.1.X and above?
16. How do conditional expressions work on MPP Phones? (upgrades rules and profile rules)
17. Time format not working as expected on MPP Phone
18. How to – Restrict access to parts of the Phone UI and User Web UI on a MPP Device?
19. How to – Set debug level to DEBUG on MPP Devices?
20. How to – Look at the running configuration on the MPP devices (cfg.xml)?
21. How to – Take a Packet Capture (PCAP) using the MPP device?
22. How to – Generate a Problem Report Tool (PRT) file on MPP Devices?
23. How to – Install custom security certificates on MPP Devices?
24. How to – Factory reset a MPP Device?
25. Where can I find documentation for MPP devices and Broadworks?
26. Where can I find the list of root CAs that a MPP Device supports for SSL/TLS?
27. How to – Upgrade an MPP device to certain level of firmware based on current firmware version?
28. How to – Upgrade the firmware on a MPP device?
29. How to – Disable the initial credentials prompt after a factory reset?