cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
431
Views
0
Helpful
2
Replies
Highlighted
Beginner

No audio when call is transferred to CUE voicemail from 8851 SIP phone

Good Day: Customer has a CME 11.6/CUE 8.6 system with SCCP 7931 and 7960 phones connected, plus several SIP 8851 phones.  When a call comes into the system on an FXO line, if a SCCP phone answers and then transfers the caller to a CUE voice mailbox, everything works fine.  However, if a SIP phone answers the call and transfers the caller to a CUE voice mailbox, the caller on the FXO line hears no audio from the CUE system.

 

From what I could tell, the CME is configured to use G.711 for all RTP streams.  All other call functions on all the phones appear to work normally.  Calls to the CUE from either SCCP or SIP phones work normally.

 

Any ideas on how I can troubleshoot this issue?  I can provide any relevant configs/output.

 

Thank you!

Everyone's tags (8)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: No audio when call is transferred to CUE voicemail from 8851 SIP phone

Try adding "supplementary-service media-renego" under voice service voip and then test.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
2 REPLIES 2
Cisco Employee

Re: No audio when call is transferred to CUE voicemail from 8851 SIP phone

Try adding "supplementary-service media-renego" under voice service voip and then test.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: No audio when call is transferred to CUE voicemail from 8851 SIP phone

Thank you very much! That statement did the trick.
CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards