Solved: Re: Please Help! IP phones Unprovisioned, Can't Ping, Or Register - Page 2

ericbell8 · ‎10-12-2012

I don't have any more hair to pull out! I've been stuck trying to register these phones for the last month or so. I know I'm missing a small detail, it's always something small that's missed. Can someone please look over my configures and point me in the right direction. It will be well appreciated, thanks.

Bruno Rangel · ‎10-12-2012

What the TFTP server on the Phone config?

Please rate this post.

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

ericbell8 · ‎10-12-2012

Sorry for the over flow. This should be everything.

Router#sh ip int bri
Interface                  IP-Address      OK? Method Status                Protocol
FastEthernet0/0            unassigned      YES NVRAM  up                    up
FastEthernet0/0.1          192.168.3.24    YES DHCP   up                    up
FastEthernet0/0.2          192.168.4.1     YES NVRAM  up                    up
FastEthernet0/0.3          192.168.5.1     YES NVRAM  up                    up
Router#
Router#
Router#sh run
Building configuration...

Current configuration : 4540 bytes
!
version 12.4
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
clock timezone florida -5
no network-clock-participate slot 1
no network-clock-participate wic 0
ip cef
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.3.10 192.168.3.117
ip dhcp excluded-address 192.168.4.1 192.168.4.10
!
ip dhcp pool ITS
   network 192.168.4.0 255.255.255.0
   dns-server 65.32.5.74
   default-router 192.168.4.1
   option 150 ip 192.168.3.22
!
ip dhcp pool data
   import all
   network 192.168.5.0 255.255.255.0
   dns-server 65.32.5.74
   default-router 192.168.5.1
   lease infinite
!
!
no ip domain lookup
multilink bundle-name authenticated
!
!
!
voice service voip
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 redirect ip2ip
 h323
 sip
  registrar server
!
!
voice class codec 1
 codec preference 1 g711ulaw
!
!
!
!
!
!
!
!
!
!
voice register global
 mode cme
 source-address 192.168.4.1 port 5060
 max-dn 72
 max-pool 24
 authenticate register
 create profile sync 0390373217450378
!
voice register dn  1
 number 1000
 name SIP1
 label Test Phone
!
voice register pool  1
 id mac 000D.BDC0.265B
 type 7940
 number 1 dn 1
 dtmf-relay rtp-nte
 voice-class codec 1
 username 3001 password 3001
!
!
voice translation-rule 1
 rule 1 /9193555570/ /1000/
!
!
voice translation-profile Incoming_Called_Numbers
 translate called 1
!
!
!
!
!
!
archive
 log config
  hidekeys
!
!
!
!
!
!
interface FastEthernet0/0
 no ip address
 duplex auto
 speed auto
!
interface FastEthernet0/0.1
 description OUTSIDE INTERFACE
 encapsulation dot1Q 1 native
 ip address dhcp
!
interface FastEthernet0/0.2
 description VOICE LAN INTERFACE
 encapsulation dot1Q 2
 ip address 192.168.4.1 255.255.255.0
!
interface FastEthernet0/0.3
 encapsulation dot1Q 3
 ip address 192.168.5.1 255.255.255.0
!
ip forward-protocol nd
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
!
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 192.168.3.0 0.0.0.255
!
tftp-server flash:*
tftp-server flash:P003-08-8-00.bin
tftp-server flash:P0S3-08-8-00.sb2
tftp-server flash:P003-08-8-00.loads
tftp-server flash:P003-08-8-00.sbn
tftp-server flash:P00308000500.bin
tftp-server flash:P00308000500.loads
tftp-server flash:P00308000500.sb2
tftp-server flash:P00308000500.sbn
!
control-plane
!
!
!
voice-port 1/0/0
!
voice-port 1/0/1
!
voice-port 1/1/0
 no vad
 timeouts call-disconnect 2
 timeouts ringing infinity
 timeouts wait-release 5
!
voice-port 1/1/1
 no vad
 timeouts call-disconnect 2
 timeouts ringing infinity
 timeouts wait-release 5
!
!
!
!
!
dial-peer voice 101 voip
 description ** INCOMING CALL FROM TRUNK **
 voice-class codec 1
 session protocol sipv2
 session target ipv4:184.72.227.214
 incoming called-number ..........
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 100 voip
 description ** OUTGOING SIP TRUNK CONNECTION **
 destination-pattern 1..........
 voice-class codec 1
 session protocol sipv2
 session target ipv4:184.72.227.214
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 200 pots
 destination-pattern 1500
 port 1/1/0
 no sip-register
!
dial-peer voice 201 pots
 destination-pattern 1501
 port 1/1/1
 no sip-register
!
!
sip-ua
 authentication username 1271a0da password 7 1517095D012F7E732A
 nat symmetric role active
 nat symmetric check-media-src
 no remote-party-id
 registrar ipv4:184.72.227.214 expires 3600
 sip-server ipv4:184.72.227.214
!
!
telephony-service
 load 7960-7940 P003-08-8-00
 max-ephones 2
 max-dn 2
 ip source-address 192.168.4.1 port 2000
 auto assign 1 to 2
 auto assign 1 to 10 type 7940
 voicemail 1500
 max-conferences 4 gain -6
 web admin system name Admin password cisco
 dn-webedit
 time-webedit
 transfer-system full-consult
 create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn  1  dual-line
 number 1000
 call-forward busy 1500
 call-forward noan 1500 timeout 18
!
!
ephone-dn  2  dual-line
 number 1001
 call-forward busy 1500
 call-forward noan 1500 timeout 18
!
!
ephone  1
 no multicast-moh
 mac-address 000D.BDC0.265B
 keepalive 30 auxiliary 0
 type 7940
 button  1:1
!
!
!
ephone  2
 no multicast-moh
 mac-address 0013.6086.0815
 keepalive 30 auxiliary 0
 type 7940
 button  1:2
!
!
!
line con 0
 exec-timeout 0 0
 password cisco
 login
line aux 0
line vty 0 4
 password cisco
 login
!
ntp server 71.40.126.157
ntp server 64.209.210.20
ntp server 192.168.3.24
!
end

Router#
Router#sh flash

System flash directory:
File  Length   Name/status
  1   27006324  c2600-ipvoicek9-mz.124-15.T7.bin
  2   2846504  cme-full-7.0.0.1.tar
  3   18346    app-b-acd-2.1.0.0.ReadMe
  4   24679    app-b-acd-2.1.0.0.tcl
  5   24985    app-b-acd-2.1.2.2.tcl
  6   18836    app-b-acd-2.1.2.2-ReadMe.TXT
  7   18836    app-b-acd-aa-2.1.0.0.tcl
  8   35485    app-b-acd-aa-2.1.2.2.tcl
  9   75650    en_bacd_allagentsbusy.au
 10   83291    en_bacd_disconnect.au
 11   37952    en_bacd_invalidoption.au
 12   496521   en_bacd_music_on_hold.au
 13   123446   en_bacd_options_menu.au
 14   42978    en_bacd_welcome.au
 15   34794    en_bacd_xferto_operator.au
 16   131470   CampusNight.png
 17   80565    CiscoFountain.png
 18   138278   Fountain.png
 19   628      List.xml
 20   109076   MorroRock.png
 21   108087   NantucketFlowers.png
 22   10820    TN-CampusNight.png
 23   9657     TN-CiscoFountain.png
 24   7953     TN-Fountain.png
 25   7274     TN-MorroRock.png
 26   9933     TN-NantucketFlowers.png
 27   1029     CiscoLogo.gif
 28   953      Delete.gif
 29   864      downarrow.gif
 30   4558     logohome.gif
 31   1347     Plus.gif
 32   843      sxiconad.gif
 33   174      Tab.gif
 34   870      uparrow.gif
 35   3987     admin_user.html
 36   6146     ephone_admin.html
 37   3866     normal_user.html
 38   2431     telephony_service.html
 39   9968     xml-test.html
 40   650596   admin_user.js
 41   16344    dom.js
 42   78428    normal_user.js
 43   3412     xml.template
 44   617      CME_GUI_README.TXT
 45   129824   P00308000500.bin
 46   458      P00308000500.loads
 47   705536   P00308000500.sb2
 48   130228   P00308000500.sbn
 49   6148     .DS_Store
 50   22542    CME-7-0-full-readme-v.1.0.txt
 51   496521   music-on-hold.au
 52   8160     Analog1.raw
 53   8160     Analog2.raw
 54   5280     AreYouThere.raw
 55   5040     AreYouThereF.raw
 56   8160     Bass.raw
 57   12240    CallBack.raw
 58   16040    Chime.raw
 59   8160     Classic1.raw
 60   16080    Classic2.raw
 61   10800    ClockShop.raw
 62   2823     DistinctiveRingList.xml
 63   9600     Drums1.raw
 64   13440    Drums2.raw
 65   15840    FilmScore.raw
 66   16080    HarpSynth.raw
 67   8160     Jamaica.raw
 68   16080    KotoEffect.raw
 69   12720    MusicBox.raw
 70   8160     Piano1.raw
 71   15360    Piano2.raw
 72   9360     Pop.raw
 73   7200     Pulse1.raw
 74   4000     Ring1.raw
 75   4000     Ring2.raw
 76   4000     Ring3.raw
 77   4000     Ring4.raw
 78   4000     Ring5.raw
 79   4000     Ring6.raw
 80   4000     Ring7.raw
 81   495      RingList.xml
 82   10800    Sax1.raw
 83   14160    Sax2.raw
 84   16080    Vibe.raw
 85   15       OS79XX.TXT
 86   962      SIP000DBDC0265B.cnf.xml
 87   130952   P003-08-8-00.sbn
 88   459      P0S3-08-8-00.loads
 89   755912   P0S3-08-8-00.sb2
 90   130548   P003-08-8-00.bin
 91   962      SEP001360860815.cnf.xml
[35108248 bytes used, 14699108 available, 49807356 total]
49152K bytes of processor board System flash (Read/Write)

Router#
Router#sh voice register all
VOICE REGISTER GLOBAL
=====================
CONFIG [Version=4.1(0)]
========================
  Version 4.1(0)
  Mode is cme
  Max-pool is 24
  Max-dn is 72
  Source-address is 192.168.4.1 port 5060
  Authenticate register
  Time-format is 12
  Date-format is M/D/Y
  Time-zone is 5
  Hold-alert is disabled
  Mwi stutter is disabled
  Mwi registration for full E.164 is disabled
  Forwarding local is enabled
  Dst auto adjust is enabled
    start at Apr week 1 day Sun time 02:00
    stop  at Oct week 8 day Sun time 02:00
  Max redirect number is 5
  Telnet Level: 0
  Tftp path is system:/cme/sipphone
  Generate text file is disabled
  Tftp files are created, current syncinfo 0390373217450378
  OS79XX.TXT is not created
  timeout interdigit 10
  network-locale[0] US    (This is the default network locale for this box)
  network-locale[1] US
  network-locale[2] US
  network-locale[3] US
  network-locale[4] US
  user-locale[0] US    (This is the default user locale for this box)
  user-locale[1] US
  user-locale[2] US
  user-locale[3] US
  user-locale[4] US

VOICE REGISTER DN
=================
Dn Tag 1
Config:
  Number is 1000
  Preference is 0
  Huntstop is disabled
  Name SIP1
  Auto answer is disabled
  Label is Test Phone

VOICE REGISTER TEMPLATE
=======================

VOICE REGISTER DIALPLAN
=======================

VOICE REGISTER POOL
===================
Pool Tag 1
Config:
  Mac address is 000D.BDC0.265B
  Type is 7940
  Number list 1 : DN 1
  Proxy Ip address is 0.0.0.0
  DTMF Relay is enabled, rtp-nte
  Call Waiting is enabled
  DnD is disabled
  keep-conference is enabled
  username 3001 password 3001
  service-control mechanism is not supported

Dialpeers created:

Statistics:
  Active registrations  : 0

  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0


Router#

From OS79XX.TXT file
P003-08-8-00

From C:\TFTP-RT\SIP000DBDC0265B.cnf.xml


- - - - - - - 2000  192.168.4.1      {Jan 01 2002 00:00:00} P003-08-8-00 - English_United_States en  United_States 0  http://192.168.4.1:80/localdirectory      0 - - 3804    0 

From C:\TFTP-RT\SEP001360860815.cnf.xml


- - - - - - - 2000  192.168.4.1      {Jan 01 2002 00:00:00} P00307020400 - English_United_States en  United_States 0  http://192.168.4.1:80/localdirectory      0 - - 3804    0

ericbell8 · ‎10-12-2012

Thanks everyone for the input. I'm still working on the issue.

Bruno Rangel · ‎10-12-2012

Did you checked the TFTP Server on the Phone settings?and Once your Phones are with static IP ensure that if the TFTP server (if not using DHCP) is correct on the Phone. Also the MAC: 000D.BDC0.265B is duplicated, that´s correct?

Please rate this post.

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

Roger Kallberg · ‎10-13-2012

Please correct your option 150.

Now it's option 150 ip 192.168.3.22

From the rest of your config it looks as it should be option 150 ip 192.168.4.1

As previously noted you have the same MAC setup as both a SCCP and SIP CME phone. To which of these do you expect the phone to register?

For the SIP CME to work properly you should add bind statements under
voice service voip
sip
bind both .....

Also remember that every time you change anything in the SIP CME config you need to reissue the create profile command for the changes to be written to the cnf files on flash.

Please rate all useful posts.

Sent from Cisco Technical Support iPhone App

ericbell8 · ‎10-14-2012

Thanks. The SCCP is up and running. Now, the SIP phone is the issue. I'm not sure if the file that is in Bold should be the way it is or P0S3-08-8-00. I believe the problem starts here:


From OS79XX.TXT file
P003-08-8-00

From C:\TFTP-RT\SIP000DBDC0265B.cnf.xml


- - - - - 
- - 2000  
192.168.4.1    
  {Jan 01 2002 00:00:00} 
P003-08-8-00 - English_United_States 
en  United_States 
0  http://192.168.4.1:80/localdirectory 
     0 - - 
3804    0 


telephony-service
 load 7960-7940 P003-08-8-00
 max-ephones 2
 max-dn 2
 ip source-address 192.168.4.1 port 2000
 auto assign 1 to 2
 auto assign 1 to 10 type 7940
 voicemail 1500
 max-conferences 4 gain -6
 web admin system name Admin password cisco
 dn-webedit
 time-webedit
 transfer-system full-consult
 create cnf-files version-stamp Jan 01 2002 00:00:00
!

paolo bevilacqua · ‎10-14-2012

Do not use Cisco phones in SIP mode. Convert to SCCP firmware and everything will work fine.

me.saadiqbal · ‎11-13-2012

Hi everybody, I am doing the CME initial config on 2901, along with 3560G switch, trying to registor a 7965 IP Phone,

The message displaying on the phone is unprovisioned , and while going to this state, it runs throgh Looking for

P00308010200.loads and it restarts and same procedure continues ....

When I do debug tftp events, I get the following messages,

TFTP: Looking for CTLSEPB4A4E329C55E.tlv

TFTP: Looking for ITLSEPB4A4E329C55E.tlv

TFTP: Looking for ITLFile.tlv

TFTP: Looking for SEPB4A4E329C55E.cnf.xml

TFTP: Looking for XMLDefault.cnf.xml

TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 14, size 3272 for process 322

TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 322

TFTP: Looking for flash:/P00308010200.loads

Could anyone help me with this?

jov · ‎08-30-2013

I've seen the unprovisioned message with SIP phones that were in Call
Manager but had no DN configured on the phone.

kevin.jimenez · ‎01-25-2019

The provisioning server may be specified as an IP address or as a fully qualified domain name (FQDN).
The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning
server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address
through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not
available for provisioning. The Cisco IP phone continues to process A-records until the first server
responds. If no server associated with the A-records responds, the Cisco IP phone logs an error to the
syslog server.

If the phone has network connectivity, the call manager just needs a DN set on the phone before it registers. If no DN is configured on the Phone through CUCM, phone will display "Unprovisioned"

Thank you.

ChristopherKennedy23051 · ‎02-21-2020