08-27-2008 04:43 AM - edited 03-15-2019 12:51 PM
Hello,
I am getting the error "Registration Rejected Error DBConfig" when trying to register IP phones or communicator with Call Manager 4.1(3). The Call Manager was working fine earlier and we had no problems and one fine day it just stopped accepting phone registrations. We even deleted some phones from Call Manager to check if we are exceeding the number of phones allowed. Even those phones are unable to register now.
I have checked that Auto register option is enabled. Even if I try to manually add the phones even then it gives some transaction error!!Please help. We are badly stuck.
Thanks & Regards,
Siddharth
08-27-2008 04:52 AM
Hi Siddharth, maybe a corrupt database. Run the DBLhelper tool which will check the database and fix if needed.
08-27-2008 05:22 AM
Hi Siddharth,
Just to build upon the great thinking from my friend Darren (+5 points here Dez :)
Troubleshooting Cisco IP Phone Registration Problems with Cisco CallManager 3.x and 4.x
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a008009485a.shtml
Using DBLHelper to Reestablish a Broken Cisco CallManager Cluster SQL Subscription
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801e7ddf.shtml
Hope this helps!
Rob
08-27-2008 07:16 AM
Hi,
Thanks a lot to you for ur concerns. I read the whole doc for troubleshooting ip phones and also tried all of the stuff mentioned there. tried generating the SEP*.cnf.xml files. Copied it for new device and renamed it also. When trying to manually add that it still gave the samme error message:(
What we have is a single Call Manager. We recieved that in properly installed from one of the other teams in our company. It's name is CCMSubscriber but as per I understand it is working as a publisher only.
Any issues here? As per the DBHelper tool is concerned, I cant find it on our server!!
Plz help.
Thanks & Regards,
Siddharth Sukhija
08-27-2008 07:42 AM
Siddharth,
In your case, you do not need the DBLhelper file as you only have one server. This tool is used to troubleshoot Database replication issues between the Pub and the subscribers.
I will suggest you try 2 things..
1. Restart the TFTP service on the server..
2. Restart CCM service.
3. Restart the server itself.
08-27-2008 07:51 AM
Hi Siddharth,
Just to add onto the good info from Deji (+5 points my friend!)
Can you also try setting a Call Forward All from a working IP Phone. I am concerned that this actually is set up as a Subscriber server (not a Publisher). The inability to add phones and broken CFWDALL would be two symptoms of this issue.
Rob
08-27-2008 07:49 AM
This is what I am getting as an error when trying to manually add the phone
Error Information
Distributed transaction completed. Either enlist this session in a new transaction or the NULL transaction (74)
Details:
Error No. -2147219894 (0x8004064a):
CDBLException Dump: [Distributed transaction completed. Either enlist this session in a new transaction or the NULL transaction]
Microsoft has an article
http://support.microsoft.com/kb/834849
that says something about the kind of error I am getting. I have found the file Instcat on my server also. Don't know if it is safe to follow the give procedure. Please Guide.
Also to add on we also installed IPCC Express on the same call manager server to which we could not specify the license. Can it also be related to this b'cos this we have seen this only after we installed IPCC??
Thanks & Regards,
Siddharth
08-27-2008 07:47 AM
You might want to pull up the Unassigned DNs from Route Plan report and delete them all, this is completely safe to do in production and try adding the phone again, I think your phone registration are maxed out.
08-27-2008 09:54 PM
Hi,
Tried deleting Unassigned DN's but to no avail. Tried restarting the server also but still not able to add the server. I guess it might be a DB issue but dont know how to resolve it!!
Anything else that I might try?
Thanks & Regards,
Siddharth
08-28-2008 04:58 AM
if you search on that error it returns a document that say:
Auto-registration is disabled
if i recall.
try this link:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080874bf1.shtml
had this a few times and that fixes it.
08-28-2008 07:03 AM
Hi,
Got the solution!!!
A trigger related to device table consisted of access to entry named 'asd'. Had to comment entry that and phones started registering!!
Wolllaaaa!!!
Thanks all for your support:)
Thanks & Regards,
Siddharth Sukhija
08-28-2008 07:27 AM
5 points for posting the solution.
02-03-2009 07:27 AM
Dear Sids,
I am also facing simalar problem can you please let me know exact setting.
Thanks
Rahul
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