05-31-2013 07:34 PM - edited 03-16-2019 05:38 PM
Is there any way to have the "?" in the center of the four other buttons dial a specified number?
I was thinking that if I could program it to call the Help Desk that would be kind of cool. Have
a "?", press the "?". As it is it's a bunch of URLs not so useful to any of my folks. Thanks.
Solved! Go to Solution.
06-01-2013 07:28 AM
Sorry Chris, I repectfully disagree
The "Help" Button is mapped to the "URL Information" configured in Enterprise Paramters (or directly against the phone)
If you create a small web applicaiton (even a static page) with the following:
If you replace the "1234" with your chosen destination number, when the user presses the help button the phone will dial that number.
Note: What ever you are using to host the above XML you need to make sure it responds with a content type of 'text/xml' or the phone will reject it.
Thanks
Stephen Welsh
CTO
06-04-2013 12:07 PM
Yes, since that goes in the SEP
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
06-05-2013 01:35 AM
Great news!
Glad you got it working.
I'm afraid the way the help button is implimented the URL the phone waits for you to press a second button (or timeout and pull the default help page) as this is designed to allow the end user to pres help and then a button on the phone to get contextual help.
I had a look and I can't find a parameter in CUCM to change the timeout, that would be the only way to prevent the delay before placing the call.
Thanks
Stephen Welsh
CTO
06-01-2013 02:08 AM
Start mentioning system and version you're using.
06-01-2013 06:13 AM
No, the ? mark is for Help and cannot be programmed as anything else.
Chris
06-01-2013 07:28 AM
Sorry Chris, I repectfully disagree
The "Help" Button is mapped to the "URL Information" configured in Enterprise Paramters (or directly against the phone)
If you create a small web applicaiton (even a static page) with the following:
If you replace the "1234" with your chosen destination number, when the user presses the help button the phone will dial that number.
Note: What ever you are using to host the above XML you need to make sure it responds with a content type of 'text/xml' or the phone will reject it.
Thanks
Stephen Welsh
CTO
06-01-2013 04:33 PM
Stephen,
do you mind to break down this work in steps. I am sorry I am slow learner and need yo be guided step by step. Do you have a time?
06-01-2013 05:17 PM
Hi Stephen - that's intriguing. Will have to give that a try! I found the Dial supported URI
Thank you!
06-04-2013 10:49 AM
When putting this URL into URL Information in Enterprise Parameters - is it necesary to reboot the phones or do something else so as to effect the change?
06-04-2013 12:07 PM
Yes, since that goes in the SEP
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
06-04-2013 05:43 PM
And the results are..
When I press the "?" one time I get the message "Choose an option or paulse for help."
If I press "?" two times or wait a few seconds after pressing it once - the XML code is displayed on the screen. However nothing happens in terms of dialing. Anything I obviously botched?
.
06-04-2013 05:57 PM
It's working well now. I mistakenly pointed to a .html doc that I later replaced by .xml and now it dials just as wanted. The only nit-pick is that I have to press ? twice or press it once and wait a few seconds while it has that "Choose and option or pause" business. Any thought on that? Thank you! This will be a really nice feature for my users even if they have to press ? twice. :-)
06-05-2013 01:35 AM
Great news!
Glad you got it working.
I'm afraid the way the help button is implimented the URL the phone waits for you to press a second button (or timeout and pull the default help page) as this is designed to allow the end user to pres help and then a button on the phone to get contextual help.
I had a look and I can't find a parameter in CUCM to change the timeout, that would be the only way to prevent the delay before placing the call.
Thanks
Stephen Welsh
CTO
06-05-2013 08:36 AM
Very cool none-the-less. Thank you!
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