I've just put a + in front of all our numbers in AD and have found that our Attendant Console will not dial these numbers. We get a busy tone like the call can not be competed as dialed. What do I need to do on CM to get the + sign recognized or ignored?
Yes, you will need a pattern for each type of call that you are attempting to dial with a + preceeding. The route pattern must being with a \ which is an escape character that removes all wildcard capabilities from the + character and simply looks for the physical + sign. There's quite a bit of documentation to go through and a lot of posts of the forums about + dialing and the globalization of numbers you may want to check out. Here's a Cisco document you may want to review:
Yes, you will need a pattern for each type of call that you are attempting to dial with a + preceeding. The route pattern must being with a \ which is an escape character that removes all wildcard capabilities from the + character and simply looks for the physical + sign. There's quite a bit of documentation to go through and a lot of posts of the forums about + dialing and the globalization of numbers you may want to check out. Here's a Cisco document you may want to review:
