05-06-2011 10:52 AM - edited 03-16-2019 04:51 AM
I've just put a + in front of all our numbers in AD and have found that our Attendant Console will not dial these numbers. We get a busy tone like the call can not be competed as dialed. What do I need to do on CM to get the + sign recognized or ignored?
Thanks for your help.
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05-06-2011 11:24 AM
Do you have route patterns configured for + dialing in Call Manager? For example:
\+1[2-9]XX[2-9]XXXXXX
05-06-2011 11:40 AM
Yes, you will need a pattern for each type of call that you are attempting to dial with a + preceeding. The route pattern must being with a \ which is an escape character that removes all wildcard capabilities from the + character and simply looks for the physical + sign. There's quite a bit of documentation to go through and a lot of posts of the forums about + dialing and the globalization of numbers you may want to check out. Here's a Cisco document you may want to review:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fscallpn.html
05-06-2011 11:24 AM
Do you have route patterns configured for + dialing in Call Manager? For example:
\+1[2-9]XX[2-9]XXXXXX
05-06-2011 11:31 AM
I do not. So I guess I'd have to set up those router patterns. So would I need one for Local, LD, and Intl?
05-06-2011 11:40 AM
Yes, you will need a pattern for each type of call that you are attempting to dial with a + preceeding. The route pattern must being with a \ which is an escape character that removes all wildcard capabilities from the + character and simply looks for the physical + sign. There's quite a bit of documentation to go through and a lot of posts of the forums about + dialing and the globalization of numbers you may want to check out. Here's a Cisco document you may want to review:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fscallpn.html
05-06-2011 03:22 PM
Thank you for the info and help. The document was great and useful.
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