Unity Connection Marco Traces ?

[yun zhang]

Hi All

I'm working on to troubleshooting voicemail improperly issue on unity, I would like to enable marco trace on cisco unified serviceability , but i can't found any about that on there, anyone know this ?

[Gajanan Pande]

Yun,

Checkout following links depending upon your CUC version, I am presuming you are either on CUC 8.x or 9.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsg010.html

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg010.html

If not, all versions guides are found here http://www.cisco.com/en/US/products/ps6509/prod_troubleshooting_guides_list.html

GP.

Pls rate the post if it helps !!

[yun zhang]

Hi Gajanan Pande

thank you for quick response, our unity connection version 8.5 , I think it should be supported marco traces.

[Gajanan Pande]

Yes it indeed does. http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/serv_administration/guide/8xcucservag030.html#wp1050908

GP.

Pls rate all the posts by clicking on stars below them, if they helped.

[Gajanan Pande]

This document tells you how to enable Macro Traces http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/serv_administration/guide/9xcucservag030.html#wp1050473

GP.

[yun zhang]

Dear

Step 1 In Cisco Unity Connection Serviceability, select Trace > Micro Traces.

The Micro Traces page appears.

see my Capture

[yun zhang]

can' t choose the marco trace for click

[Gajanan Pande · Accepted solution]

Looks like you are looking at wrong place. The document says to look into  " Cisco Unity Connection Serviceability " which is different than " Cisco Unified Serviceability ".

GP.

[yun zhang]

Dear  Gajanan

Thank you , It's my mistake. haha  I need to more chariness in futher. thank you very much!!