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Highlighted
Beginner

Voicemail stop working after the license renewal

Gents,

Any idea why the voicemail stop working after the license renewal.

Basically what happened was the trial license expired so i added the new license.

Cisco Unity Express V8.6.4

CUE_.JPG

Thanks in advance!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Advisor

Hi Sherwin,

I think u have uploaded the licenses but u need to activate them.

Please refer the POST for activation.

https://supportforums.cisco.com/docs/DOC-8218#Activating_Evaluation_Licenses

regds,

aman

View solution in original post

Highlighted
Hall of Fame Community Legend

Hi Sherwin,

You will need to go through the same process to activate the VM port(s) license

And then;

Configure Voicemail Access

The Cisco CallManager Express configuration must include the creation       of a voicemail number that is within the range of the destination pattern for       the dial peer that you previously created. The voicemail number is the       telephone number that is dialed when the Messages button on a Cisco IP phone is       pressed, or a busy or unanswered call is forwarded to voicemail. Complete these       steps in order to configure your voicemail phone number. In addition,       ephone-dns must be configured to forward unanswered or busy calls to the       voicemail number.

  1. Enter the command enable in order to             enter the EXEC mode.

    Router>enable
    
  2. Enter the command configure terminal in             order to enter the configuration mode.

    Router#configure terminal
    
  3. Enter the command telephony-service in             order to enter the telephony-service configuration mode.

    Router(config)#telephony-service
    
  4. Enter the command voicemail phone-number in order to define the number that is dialed when the Messages button is             pressed.

    Router(config-telephony-service)#voicemail 2000
    
  5. Enter the command exit in order to             finish the configuration.

    Router(config-telephony-service)#exit
    
  6. Enter the command ephone-dn dn-tag in             order to enter the ephone-dn configuration mode to modify the extensions             previously created.

    Router(config)#ephone-dn 11
    
  7. Enter the command call-forward busy             directory-number in order to configure the call forwarding so             that incoming calls to a busy extension are forwarded to voicemail.

    Router(config-ephone-dn)#call-forward busy 2000
    
  8. Enter the command call-forward noan directory number             timeout seconds in order to configure the call forwarding so that             incoming calls to a no-answer extension are forwarded to voicemail.

    Router(config-ephone-dn)#call-forward noan 2000 time 10
    
  9. Enter the command end in order to finish             the configuration.

    Router(config-ephone-dn)#end
    

    Note: Repeat steps 6-9 on all the Cisco IP Phones connected to the                 system.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#t13

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

View solution in original post

9 REPLIES 9
Highlighted
Rising star

Hi Sherwin,

Are you sure the license was installed?

Go to System Setting-> Licenses: New licence should appear as Installed (Yes) and Demo licensed as Installed (No). If license are installed but it not working, try restarting the service or the server.

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Highlighted
Advisor

Hi Sherwin,

I think u have uploaded the licenses but u need to activate them.

Please refer the POST for activation.

https://supportforums.cisco.com/docs/DOC-8218#Activating_Evaluation_Licenses

regds,

aman

View solution in original post

Highlighted

You need to remove the expired trial license.

Highlighted
Beginner

Gentlemen thank you all for the quick responses, I will verify all your "thoughts" and will keep you posted.

I am pretty new to Cisco and Voice but I'm challenge and happy learning it everyday...

Highlighted

Yes,

After installing new licenses on the CUE module, you have to active the licenses with the command:

license active [ports/ voicemail mailboxes]

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
Highlighted
Beginner

Sorry for the delay for this is an offsite branch.

Amanso thank you! and for all the other responses thank you!

One more thing and ive been doing dome reading and research, how come when the message button is pushed it goes to busy signal?

Highlighted
Hall of Fame Community Legend

Hi Sherwin,

You will need to go through the same process to activate the VM port(s) license

And then;

Configure Voicemail Access

The Cisco CallManager Express configuration must include the creation       of a voicemail number that is within the range of the destination pattern for       the dial peer that you previously created. The voicemail number is the       telephone number that is dialed when the Messages button on a Cisco IP phone is       pressed, or a busy or unanswered call is forwarded to voicemail. Complete these       steps in order to configure your voicemail phone number. In addition,       ephone-dns must be configured to forward unanswered or busy calls to the       voicemail number.

  1. Enter the command enable in order to             enter the EXEC mode.

    Router>enable
    
  2. Enter the command configure terminal in             order to enter the configuration mode.

    Router#configure terminal
    
  3. Enter the command telephony-service in             order to enter the telephony-service configuration mode.

    Router(config)#telephony-service
    
  4. Enter the command voicemail phone-number in order to define the number that is dialed when the Messages button is             pressed.

    Router(config-telephony-service)#voicemail 2000
    
  5. Enter the command exit in order to             finish the configuration.

    Router(config-telephony-service)#exit
    
  6. Enter the command ephone-dn dn-tag in             order to enter the ephone-dn configuration mode to modify the extensions             previously created.

    Router(config)#ephone-dn 11
    
  7. Enter the command call-forward busy             directory-number in order to configure the call forwarding so             that incoming calls to a busy extension are forwarded to voicemail.

    Router(config-ephone-dn)#call-forward busy 2000
    
  8. Enter the command call-forward noan directory number             timeout seconds in order to configure the call forwarding so that             incoming calls to a no-answer extension are forwarded to voicemail.

    Router(config-ephone-dn)#call-forward noan 2000 time 10
    
  9. Enter the command end in order to finish             the configuration.

    Router(config-ephone-dn)#end
    

    Note: Repeat steps 6-9 on all the Cisco IP Phones connected to the                 system.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#t13

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

View solution in original post

Highlighted

HI Rob,

Thanks for the input.

I just want to make sure that I understand this, the Voicemail is already set up. After activating the license by following https://supportforums.cisco.com/docs/DOC-8218#Activating_Evaluation_Licenses; now i have to do


"The Cisco CallManager Express configuration must include the creation       of a voicemail number that is within the range of the destination pattern for       the dial peer that you previously created. The voicemail number is the       telephone number that is dialed when the Messages button on a Cisco IP phone is       pressed, or a busy or unanswered call is forwarded to voicemail. Complete these       steps in order to configure your voicemail phone number. In addition,       ephone-dns must be configured to forward unanswered or busy calls to the       voicemail number.

"



See Below:

ccn trigger sip phonenumber 8500

application "voicemail"

enabled

locale "en_US"

maxsessions 10

end trigger

TB-CUE#  sh license all

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 30 /30

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: 4 / 0

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  0 minute   0 second 

        License Count: 600 / 0

        License Priority: Low

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  0 minute   0 second 

        License Count: 60 / 0

        License Priority: Low

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

Highlighted
Beginner

Gentlemen, Thank you...Issue resolved!

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