03-11-2022 04:14 AM
In our primary cucm server all registered phones not showing call history from before two days. What could be the problem and what should we do for resolving this issue
03-11-2022 05:15 AM
Maybe you are hitting a limit of maximum entries in the call history.
E.g. There is a limit of 150 entries for the following phones 9971, 9951 and 8961.
Maybe you should check, if there is a limit for the phones, which you are using.
03-11-2022 06:04 AM
Is the CDR enabled flag enabled on ALL servers??
Refer to below documentation and make sure that all the required parameters for CDR to show all the records are enabled:
https://supportforums.cisco.com/document/53056/understanding-cdr-call-detail-records
Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”.
Sadav Ansari
03-22-2022 06:01 AM
I think that b.winter may be correct in that you only have a limited number of entries that can be displayed on the phone.
In that case, you may want to look into a third party package to allow end users to see the number of calls they have taken / made. VoIP Detective will allow end users and admins to do this, and there is a free version as well.
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