Management

Hi team,In one of our customers, we are seeing some CDR records with origCause_Value field is set to 17 (user busy). Before collecting the logs and trying to identify what exactly is going on, can anyone guess what kind of call flow can cause such th...

Is there any difference between missed calls and abandoned calls? Are all zero duration calls abandoned calls?

Which column provides Gateway details for Origination  and Destination in CDR?

Trying to review cdr data and need help understanding calldetails info.origCause_value & destCause_Value – Do these map to Calltermination Cause Codes?What’s the difference between origCause_value and origCallterminationonbehalfof?

Hi We have AddDevice( Phone) using AXL Web service reference of UCCE 7.1. It was working fine with UCCE 9.x version. But now we have upgraded UCCE 11.5 and same code is failing with ""System.Net.WebException: The request failed with HTTP status 599:"...

would anyone know what is syntax for sql query to list out all "access control groups" in cucm 9.1? any help would be greatly appreciated. have not been able to find table listed as access control groups.

Hiwe are trying to add  phone device from axl 11.5 and we have business scenario to add soft and hard phones from API.  AddPhone API is throwing exception with out any error message. I have attached requests for soft and hard phones as well as error ...

How can I retrieve the Queue status of CUCM native call queueing? Is this in the RISPort?I am looking for counters such as the number of calls in queue. This is available in RTMT, but I want to import it into my application.Thanks, Randy

Hi there,I want to create a Call Pickup Group without itself in "Current Associated Call Pickup Groups" using AXL. Each time I create a Pickup Group, the new pickup group is added in the associated call Pickup Groups. How can I create one without thi...

Hi, I'm trying to connect to WDSL of HCS License Manager through an API of my application, however, I'm struggling with the process of sending the credentials for authentication to access the WDSL. Can anyone please provide a way which I can use to a...

I need to do a change of the Hlog (devicehlogdynamic) on all devices with a specific DN based on the CFA-status of that DN through AXL.For example where DN=62990 and cfadestination is not empty or cfavoicemailenabled is true.I know i have to do this ...

Hello! i need sync between CUCM ver 11.5.1.11900-26 and standalone database (MS SQL) to automatize update of "caller id (display)" and "alerting name" on line page of phones from this base. Is it possible? Where can i find documentation on api for c...

Hi guys,My manager is asking to find a way to update the directoy numbers for the users in AD and CUCM automatically to keep our database always updated but I told him there is no such way to do that.However, he showed me the following webpages and a...

Query: How to save the details for the Line 1 on Device SEP3242332 (example) section on the same DirectoryNumber page. This section only comes up if you have the mapkey and devicekey.I would like to save the Directory number details as per the LPhone...

I am using selectcmDeviceext to poll call manager reg status.I ran into something strange on two call manager clusters (9.x and 10.5).I am seeing an issue where there are two records (one on the pub and one on a sub) with the same time stamp.  I can ...