We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hey,I try to answer an existing call on webex calling over the API out of WebEx Contact Center with Agent credentials.(https://developer.webex.com/docs/api/v1/call-controls/answer) The documentation says, the "endpointId" parameter is optional. The i...
Join us on Wednesday, January 28th at 10am PST, as we explore all that's new in Webex programmability over the past year. We’ll cover new features and enhancements across both the Webex Suite and Webex Contact Center, including recently released APIs...
Hi, After customer has perform IVR survey, supervisor will login control hub to download the survey results. How can I automate the extraction of survey results to an external host for processing? Regards James
I want to remove or revoke OAuth authorization from my personal account. I found the steps:STEP 1: Sign in to your Webex account at https://web.webex.comSTEP 2: Click your profile picture in the top-right corner and select SettingsSTEP 3: Select Inte...
Hi Community, I try to set up a google calendar API integration in a DEMO Tenant (Webex CC Trial) via a custom node in Webex connect but have problems with the OAUTH2.0 authentication. No user affected! I will build up the integration for an admin tr...
How is it possible to collate call record events (from the List Events endpoint) from a complete call together, including redirects and multi-party calls?The correlation ID appears to stay the same throughout redirects (e.g. transfers, user-busy and ...
Hi, I want to request an extension on our Webex CC Developer Sandbox. The 180 days term is about to finish and we have a lot of customer demos in line. So I want an extension for now, and also want to know how to get a permanent sandbox solution with...
I have a follow-up question regarding my setup and a specific issue with concurrent calls.My Current Setup:Representative Account: Instead of monitoring all agents, I have registered a webhook (resource: telephony_calls, event: created, filter: state...
Hello,I am struggling to join a meeting using the Webex SDK after it has been bundled using webpack. I followed a similar example to https://github.com/CiscoDevNet/webex-meeting-types-samples with the package.json and webpack config file but I encoun...
Hello,How does one join a meeting using a guest token in the Webex SDK QuickStart guide? (https://github.com/WebexSamples/webex-meetings-quick-start)I am trying to join using a guest access token created from a Service App in a Sandbox workspace, but...
Hello, Are there any packages or modules already available to embed an already Operational Webex bot into a Sharepoint page? I'm looking for some sort of Widget that might be already out there. I just want to have the a Chat window between a user an ...
Join us on Wednesday, December 3rd at 10am PDT, to explore the next generation of CRM connectors for Webex Contact Center, highlighted by the launch of our new, native integration for Salesforce Service Cloud Voice providing a seamless experience for...
Hi everyone,I am using the telephony_calls resource to monitor incoming calls. My goal is to trigger the webhook only when a call is received via a specific phone number (DNIS).I have confirmed that the DNIS information is present in the payload unde...
Hello,The Control Hub API has an endpoint to get and set organisation settings (https://developer.webex.com/admin/docs/api/v1/settings).The example given is "allow-admin-invite-emails". but is there a full list of those settings anywhere?Thanks,Thom
Hi everyone,I am currently trying to set up a webhook to monitor call events using the telephony_calls resource. Since these are telephony events, I assumed I could configure this at the Organization level to capture events for the organization, so I...