hi Team. One of the architects at my customer is having issues as described below. His CCO id can be shared by me upon request. <SNIP> I am trying to get setup with the same access, but am coming across a problem. In following the instructions on A...
Forum Posts
Resolved! Automated Software Distribution API
Hi all Not sure if I'm just not understanding correctly, but I can't figure out how to use the Automated Software Distribution API. I've gotten approved for the specific API and it's added my application on the API Console. I'm directed to use URIs s...
I'm using SN2INFO to retrieve product support data, but I'm having a problem: the API isn't returning contract data, even though I have Bill-To-ID permissions. The tool https://cway.cisco.com/sncheck/ behaves similarly.When I check the serial number ...
Hi Team, My customer is trying to find out how to get Cisco API to provide EoV dates for APs. They commented that all of their APs are without a date while all other devices have the EoV filled in – which could indicate that it is an AP related topic...
Hello, I'm trying to access the EOX API and am getting a 403 (forbidden). I have the access token and my app is registered. I'm using the url below:https://apix.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2025-01-01/2027-12-31?responseencoding=j...
Hi Team, Greetings! Following API call return lesser number of devices count! server: "api-cx.cisco.com" Only 17K devices are showing up in the API pull for device details when there are normally like 21K devices. Please help! Thanks & Regards, Sara...
Resolved! API Keys Expired
Hi Team, Greetings! Is there any expiry duration configured for the keys themselves? It looks like the API Keys are wiped frequently and we have recreate again! Thanks & Regards, Saravanan Ambikapathi
Anyone else seeing a 500 Error when calling the Software Suggestion API? I seem to be getting this whenever a valid PID is provided: 500 INTERNAL_SERVER_ERROR - Invalid releases parameter format. I think this was working correctly for me about a we...
Hello everyone!I am using the tool openVulnQuery to pull the latest vulnerabilities from the PSIRT openVuln API for review and internal update alerts. In November this was still working and now it stopped providing current entries.During my tests to ...
Resolved! Getting started with the EoX API
Good day,I am trying to get started with the Cisco EoX API, but having a hard time to find out how to.In the cisco api console, these are the only ones I can see:- CEEM API- Cisco Carlsbad IT QA- Cisco On Demand CHIDS API- Cisco PSIRT openVuln API- C...
try to do a debug and response is as below. Trying to get all EOL announcement for year 2025 https://apix.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2025-01-01/2025-12-31?responseencoding=json 2025-11-24 13:00:06,391 - INFO - Successfully obta...
Hi everyone! We are using the Cisco Support API to help some customers generate new opportunities. We have been experiencing some difficulties with the GET Product Information by Serial Number(s) API. Some serial numbers, when searched, do not retu...
Resolved! Getting Started with Cisco APIs
Trying this for the first time:1- I created My Apps & Keys2- Setup everything in Postman.3- This is basically my code:import requests url = "https://cloudsso2.cisco.com/as/token.oauth2" payload='response_type=code&grant_type=client_credentials&client...
we think we have found a defect in the Cisco Tsp where during a barge-in event a change in the call ID triggers an incorrect notification in the line_callinfo message. As specified by the Julmar ATAPI SDK the correct change mode in this scenario sho...
Resolved! CxCloud API
Hello Community, Is there any way to retrieve device information from CX Cloud via API?I'm specifically looking for details such as hostname, end of sale, end of support, model, IP address, and similar data. If that's not possible through CX Cloud, d...
