About Richard Pidcock

Richard Pidcock · 01-27-2025

We are beginning to migrate to Webex calling this year and so far have migrated a handful of telephone numbers over to webex calling. The problem I am having is that whenever I initiate a call to an on prem registered number at a remote branch, I ha...

Richard Pidcock · 11-07-2024

I have an issue where it appears that I am not receiving the STIR/SHAKEN verstat information from my provider (AT&T). AT&T tells me that they have implemented this within their network since 2021. Whenever I collect call logs from my router and ana...

Richard Pidcock · 09-19-2024

I'm looking to replace a pair of WS-C4500x-16 switches, possibly with a pair of C9500-16x switches. My question is, when configuring SVL on the new 9500 pair, could I use the two 10/100G interfaces for SVL configuration and then use one of the 1/10G...

Richard Pidcock · 09-10-2024

I have a scenario where I'm needing to update the server certificate on my Expressway Edges. The existing GoDaddy certs will expire in October. I have the renewed certificates from Go Daddy. I just had them renewed, I did not generate a new CSR. ...

Richard Pidcock · 08-23-2024

I've tried to configure a 30 day reporting interval on my ISR4331/K9 routers but doesn't seem to reflect the change. I'm entering the following command:license smart usage interval 30The following output doesn't seem to reflect this change:This part...

Richard Pidcock · 07-23-2025

In our environment our agents are using WebRTC, for the most part is has been good, however, we have a weird situation that occurs only with some agents, not all. Whenever an agent comes in for the day, their very first call will not have audio, how...

Richard Pidcock · 05-08-2025

So a new update on this case. We've been working with TAC and the following was recommended to implement on our LGW (Local Gateway).!voice service voip sip asymmetric payload full!To recap the problem scenario, an on on prem phone (specifically 886...

Richard Pidcock · 05-07-2025

My apologies, I thought the topics similar given that the calls are between on prem and WxC, further with LGW involved. I'll move this to another thread.

Richard Pidcock · 05-07-2025

I have a scenario in our environment where I place a call from an on prem registered phone to a WxC number and I get 2 way audio and 1 way video. I can duplicate the problem condition on demand, and particularly I will share some LGW logs of a probl...

Richard Pidcock · 05-02-2025

So this very same problem has re-appeared in our environment. When an on-prem registered phone calls a webex calling user there is only one way video (i.e. no video on the side of the on-prem phone). This is limited to calls between an on-prem regi...

Member Since	‎01-24-2023 08:48 AM
Date Last Visited	‎03-09-2026 11:36 AM
Posts	148
Total Helpful Votes Received	28

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User Activity

Webex Calling to On Prem CUCM (No Video)

Not Receiving STIR/SHAKEN verstat information from provider

Stackwise Virtual configuration on Catalyst 9500

Expressway Server Certificate Renewal

Smart Licensing Reporting Interval

Re: WxCC using WebRTC

Re: Webex Calling to On Prem CUCM (No Video)

Re: Outbound WxC with LGW calls fail but UCM over the same LGW work

Re: Outbound WxC with LGW calls fail but UCM over the same LGW work

Re: Webex Calling to On Prem CUCM (No Video)