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CSPC collector upload fail - internal server error

Alexandrefaria
Level 1
Level 1

We´re trying for several times to upload a file and we can´t
we receive this message (in the screen below )
Exporting ==> transport-inventory-1568030060236.zip
UPLOADING (CSP0009039459) FAILED Internal Server ErrorCSPC Fail sep 19.jpg

2 Accepted Solutions

Accepted Solutions

Below on the attached PDF are the steps to extract the data collected and import directly into the Portal.. However Can you please send me a screenshot of the specs of your present collector?specs.JPG

As well as the data collection scheduled screenshot as the example below

schedulled.JPG

View solution in original post

Thanks everybody
Now it´s working after replace the certificate from SNTC and upload to CSPC

View solution in original post

31 Replies 31

balaji.bandi
Hall of Fame
Hall of Fame

what is the version of CSPC collector, if it version 2.7 have some issue, need to upgrade to 2.8 for fixes.

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Hello 

we´re already using .

Cisco CSP Collector 2.8

 

Greetings.

Upload INITIALIZING: RUNNING

Upload INITIALIZING: SUCCESSFUL

Upload SELECTING_DEVICES: RUNNING

Upload SELECTING_DEVICES: SUCCESSFUL; Other Details: 488 devices selected

Upload SEGMENTING: RUNNING

Upload SEGMENTING: SUCCESSFUL

Upload EXPORTING: RUNNING; Directory: _XXXXXXXX_Profile/103_1; Other Details: transport-inventory-1568030060236.zip

Upload EXPORTING: SUCCESSFUL; Directory: _XXXXXXXX_Profile/103_1; Other Details: transport-inventory-1568030060236.zip

Upload UPLOADING: RUNNING; Certificate: CSP0009039459; Directory: _XXXXXXXX_Profile/103_1; File: transport-inventory-1568030060236.zip; Other Details: Upload method is Connectivity

Upload UPLOADING: FAILED; Certificate: CSP0009039459; Directory: _XXXXXXXX_Profile/103_1; File: transport-inventory-1568030060236.zip; Other Details: Internal Server Error

Upload CLEANING_UP: RUNNING

Upload CLEANING_UP: SUCCESSFUL; Other Details: CSP0009039459: Internal Server Error

Hello,

 

Is this version 2.8.4 or 2.8.5?

 

Could you please share a screenshot of "Settings -> Application Settings -> Export Settings"?

 

Thanks,

Ye

CSPC Base Collector
2.8
Common Services Platform Collector (CSPC)
Rules Package
4.10
Collection Rule Package for NOS, SE, SmartCare, SNTC and Evaluation services
Agent
1.0
Addon Process: Intermediary between CSPC and RMC
Update
1.9.1
Addon Process: Update

Exp Settings CSPC Fail.jpg

Hello,

 

Could you try the below:

Change the "Collection Profile Export Boundary" to 1000.

 

Re-download the certificate from the SNTC Portal and re-apply it on the collector under "Administration -> Server Properties -> Registration Certificate Properties -> Replace".


Then reboot the collector and try to upload again.

 

Thanks,

Ye

Upgraded the Version .

Raised the Collector size 

and is still not uploading

SCPC 10 09 2019.jpg

Medium Event Upload test failed at 09/10/2019 11 03 56 BRT with the response
A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed peer not authenticated
ConnectivityProbeJob_1568124235371 109 1

Hello,

 

Please SSH to the collector with the user "collectorlogin" and then su to "root". If the user passwords aren't set, you can enable them in the adminshell with the "pwdreset username 1".

 

Then run the command "service concsotgw restart". Try to upload again.

 

If it still errors out, please provide the full error message.

 

Thanks,

Ye

Unable to login as "root"


CSP Collector

Please use below url to access CSP Collector appliance GUI
IPv4 URL : https://X.X.X.X:8001

----------------------------------------------------------------------------------------------------
****************************************************************************************************
Using keyboard-interactive authentication.
Account locked due to 82 failed logins
Password:
Access denied
Using keyboard-interactive authentication.
Account locked due to 83 failed logins
Password:

Is that view from collectorlogin or are you trying to ssh as root?

 

Based on the lock duration, which is around 30 hours, it's probably quicker to just restart the collector if possible.

 

Thanks,

Ye

Now i can , to log in the device .

 

===========================================================================
Cisco Network Appliance Administration
===========================================================================


To see the list of all the commands press '?'
admin#

 

But i can´t to do the "SU" to be the root. Then run the command "service concsotgw restart". Try to upload again.

Hello,

 

Do a "collector restart" from that prompt.

 

Thanks,

Ye

admin# collector restart

 

Restarting Collector - please wait for couple of moments...

 

Collector Restarted sucessfully

admin# 

 

And still not working .

_XXXXXXX_Profile_1568140247208 Upload failed.

 

It´s possible you and your team to join a session , and we share the screen ?