CSPC collector upload fail - internal server error

[Alexandrefaria]

We´re trying for several times to upload a file and we can´t
we receive this message (in the screen below )
Exporting ==> transport-inventory-1568030060236.zip
UPLOADING (CSP0009039459) FAILED Internal Server Error

[Ye Liang]

Is the error still "Internal Server Error" or "peer not authenticated"?

If it's "peer not authenticated", do you have any proxy or SSL intercepts configured on your network?

[Alexandrefaria]

The error is :

RunNowUploadJobGroup Upload failed. Internal Server Error

Greetings.

[Ye Liang]

Unfortunately, exporting the Managed Device List and re-deploying the collector is the quickest and best option to fix that error.

[Alexandrefaria]

Could you tell me how can i export from the CSPC to SNTC manually ?

[adias · Accepted solution]

Below on the attached PDF are the steps to extract the data collected and import directly into the Portal.. However Can you please send me a screenshot of the specs of your present collector?

As well as the data collection scheduled screenshot as the example below

[Alexandrefaria]

I´m trying to 

tracert services.cisco.com inside the collector CLI, and is not reaching 

inside my LAN switch i can to reach the destination https://services.cisco.com

traceroute in the Collector

admin# traceroute 173.36.104.11

traceroute to 173.36.104.11 (173.36.104.11), 30 hops max, 60 byte packets
1 X>X>X>X> (10.232.3.1) 0.921 ms 0.989 ms 1.187 ms
2 X>X>X>X (10.232.3.5) 0.708 ms 0.725 ms 0.742 ms
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
admin#

traceroute inside my LAN 

Rastreando a rota para lae-lb-tx-dr-ext.cloudapps.cisco.com [173.36.104.11]
com no máximo 30 saltos:

1 1 ms 1 ms <1 ms XXXXXXX
2 1 ms 1 ms 1 ms X>X>X>X
3 16 ms 18 ms 19 ms 165.225.214.124
4 14 ms 3 ms 3 ms 165.225.214.2
5 * * * Esgotado o tempo limite do pedido.
6 12 ms 11 ms 17 ms ae23-190g.scr3.gru1.gblx.net [67.16.147.17]
7 * * * Esgotado o tempo limite do pedido.
8 112 ms 108 ms 123 ms ae0-300g.ar5.mia1.gblx.net [67.17.99.233]
9 * * * Esgotado o tempo limite do pedido.
10 * * * Esgotado o tempo limite do pedido.
11 111 ms 124 ms 122 ms 10ge9-14.core1.mia1.he.net [209.51.163.209]
12 147 ms 198 ms 156 ms 100ge2-1.core1.hou1.he.net [184.105.222.110]
13 146 ms 149 ms 153 ms 100ge11-2.core1.dal1.he.net [184.105.213.53]
14 153 ms 152 ms 145 ms cisco-systems.10gigabitethernet8-2.core1.dal1.he.net [216.66.79.74]
15 149 ms 149 ms 153 ms alln01-mda2-cbb-gw2-ten0-0-0-26.cisco.com [173.36.112.142]
16 159 ms 156 ms 155 ms 173.36.112.198
17 158 ms 143 ms 155 ms alln01-mda2-dmzdcc-gw2-por1.cisco.com [173.36.112.134]
18 156 ms * 153 ms alln01-mda2-fab1-sw3812-dmzdcc1uplink.cisco.com [173.36.113.222]
19 143 ms 158 ms 146 ms 173.36.104.9
20 143 ms 142 ms 159 ms 173.36.104.1

[Alexandrefaria]

After re export the Entitlement from SNTC 

i have a new error.

Phase Name

UPLOADING (CSP0009042813)

Phase Status

FAILED

Message

Connectivity service is not running

[adias]

        services.cisco.com is not a server you need to access from the collector via 443 or any other port.  I still have not received the screen shots I requested above.

        The problem is that "internal server error" is a new generic error and many things can spawn that error.  In addition to provide me the screenshots I asked above please send me the output of the following command to see if we can pinpoint the relevent error message instead of the general one.

from user collectorlogin then su to root  :

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

[Alexandrefaria · Accepted solution]

Thanks everybody
Now it´s working after replace the certificate from SNTC and upload to CSPC

[mdwaagreh]

I am facing the same issue, please, what was the solution here . with big thanks

[FL_Cancer]

What version of CSPC are you running?

[mdwaagreh]

it is 2.8.1.5

[FL_Cancer]

I have this exact same issues. Created new entitlements and installed certs, but no luck getting the uploads to work.

Curt 

[adias]

Internal server error is a generic error. please open another forum thread .. and I will post there the steps to try to identify the problem.

[sntc]

Hello
Good afternoon

I am experiencing the same internal error issue on the server.
This started after the upgrade from version 2.8.1.4 to version 2.8.1.6.

Would you help me?

Thanks