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Korek SNTC Access Issue

Manal Mukaddam
Level 1
Level 1

Hello Sir,

 

We bought the below contract number for Korek  2007*** and we wanted the below CCO ID to have access to both the TAC and the SNTC portal.

 

  • asif-mahmood
  • GEHA

 

However, currently the contract can only be seen from their Cisco CCO, but on the SNTC portal it’s not visible and only showing the old one as per the below screenshot. This should be rectified immediately. Appreciate your support.

 

 

Regards,

Manal

 

 

 

 

1 Accepted Solution

Accepted Solutions

npicard
Cisco Employee
Cisco Employee

Hello Manal,

Users can associate contracts to their profiles simply by logging into their profile tool and adding the contract. If approval is needed by an administrator, the contract administrator will be notified.

As for the contract not showing in the portal, the contract will only show in the portal if there are devices in the inventory covered under said contract. Can you confirm that there are devices already present in the portal that should be covered under that contract?

Thanks,

Nathalie

View solution in original post

2 Replies 2

npicard
Cisco Employee
Cisco Employee

Hello Manal,

Users can associate contracts to their profiles simply by logging into their profile tool and adding the contract. If approval is needed by an administrator, the contract administrator will be notified.

As for the contract not showing in the portal, the contract will only show in the portal if there are devices in the inventory covered under said contract. Can you confirm that there are devices already present in the portal that should be covered under that contract?

Thanks,

Nathalie

Hello Nathalie,

Yes I can confirm that the contract includes SNTC support and thus the customer should be able to view it on the SNTC portal. Please advise on this as the customer is angry now as he is not able to view the contract there.

Regards,

Manal