Portal Registration Issues With Contracts.

[Lmarquez]

Hello!

I've a customer with an issue regarding their contracts and their CCOID. We're met with a page like this, but they were able to register with the Total Care Portal before - but now are met with this error:

Any assistance would be greatly appreciated - thanks!

[Suchita Shewale · Accepted solution]

Can you private message me customer details for further review?