Uploads from 9th July not showing in 'Upload Processing'

[Andrew Kirkby]

Hi,

I've uploaded an inventory from our collector this morning but even after several hours nothing is showing in the 'Upload Processing' page on the portal?

The appliance indicates it has successfully uploaded the report but nothing on SNTC Portal?

Any issues at the moment?

Andy.

[CC Cisco]

Make sure you have the correct inventory name selected.

If you have this already, then share your appliance ID for investigation.

[Andrew Kirkby]

ID CSP0009022454

[brawall]

Can you provide a screenshot of the collector showing the upload was pushed successfully?

[Andrew Kirkby]

[cid:image001.png@01D4179B.36D0CB90]

[brawall]

An issue has been identified and we are working towards a resolution. I'll provide an update when I learn more. CSCvk29179 has been opened for tracking.

[dbtech@nesd.k12.pa.us]

Any solution yet?  I am also having problems.

[brawall · Accepted solution]

The issue has been resolved. Upload processing is functioning normally.

[brawall]

The issue has been resolved. Upload processing is functioning normally.

[dbtech@nesd.k12.pa.us]

I am still not seeing any of the files that I uploaded yesterday. I also
just tried another one this morning. Here is a screenshot that the upload
succeeded but it is not showing under Upload Processing.

[brawall]

You will need to resubmit the files that were submitted yesterday for processing, they did not automatically re-process after the incident was resolved.

I did not receive the screenshot but be sure you have selected the correct inventory on the portal so you can view the processed uploads. You can change this by selecting the pencil at the top left of the screen. At first glance it looks like you submitted a CSV import this morning and it processed successfully.

[dbtech@nesd.k12.pa.us]

Yes it is now showing. Thanks.