When I click "Import Device Data" to upload a CSV file, I get the error "To view this report, Please select a single customer and single inventory". When I click to edit my Customer/Inventory, I only have one of each listed/selected. I try to uncheck...
Forum Posts
Hello! I'm having trouble to upload to the SNTC portal. It was working beforehand, but now it's not showing up. I don't think it might be firewall issues, since I have all the necessary ports opened: The Collector has the right time set. C...
Hi All! I have tried to upgrade this Collector via GUI & CLI, obtaining just failures. Could you please help me? Here are: Ch update Sh download Sh ver -d /etc/hosts ls -lart /opt/LCM/tmp/
Hello I'm trying to receive notifications about 'Inventory collection upload process completed' from SNTC portal but I receive an error saying that my email address is not configured in my profile. I checked my profile and I see my email correctly co...
The collector fields are grayed out and won't give me the option to select receive alerts under the "My Notifications" "System Messages" section.
I receive an error that my cco id is not associated with an email address. How do we get that issue resolved within the portal? I have checked the settings and the email address does exist. I also had one of the other portal admins check and email ad...
Under the MY Notifications it will not let me select my email but my CCO has my correct email address. No DA has ever been assigned on for my SmartNet Portal so I can add people to the portal. Just completed installation and config with Cisco.
When I upload data in CSPC everything looks successful however I don't even see the data in the processing tab in the SNTC portal. I tried to create a new entitlement and replaced it with my current one in CSPC but it still isn't working. Any troub...
Resolved! Change Collector Registration
I registered my newly created CSPC collector by logging into the services portal using one of our company's CCO IDs. I have now found out that due to some confusion when our company split off from a different one that the CCO ID I was asked (interna...
Resolved! Discovery logs
Hello, I am unable to find detailed logs from CSPS discovery job. Under Log Prefrences is "debug" selected for Discovery. Where can I find job logs in CLI? Is there some separate log file for every Job process? My OSPF neigbors are not discovered, ...
Trying to apply the 2.7.4 update to my server currently at 2.7.3.2. It looks to install but the server is stuck in a "Apply-in-Progress" state. The install has run several times already the same result. Same thing happened when trying to install 2...
Customer requested to quote smartnet for their IP Phone, but the serial number given that show on the device is only CP-8831-BASE= & CP-8831-DCU= and the serial number not able to generate the Smartnet quotation. How can i get the main serial number ...
Resolved! Initial Appliance Setup Failure
I am trying to set up a Common Service Platform Collector 2.7. I gave the .ova file to our VMware group to create a VM. I connected to it via https://<IP_Address>:8001, created the admin password, logged in as "admin", and entered in the Timezone, ...
Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error: If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a res...
Resolved! Fresh CSPC Inventory
One of our customers has deployed the collector and successfully uploaded his inventory, but he captured too many information that he didn't need. He would like to perform a full reset and remove all inventory from his collection, someone suggested t...
