CSPC collector upload fail - internal server error

[Alexandrefaria]

We´re trying for several times to upload a file and we can´t
we receive this message (in the screen below )
Exporting ==> transport-inventory-1568030060236.zip
UPLOADING (CSP0009039459) FAILED Internal Server Error

[balaji.bandi]

what is the version of CSPC collector, if it version 2.7 have some issue, need to upgrade to 2.8 for fixes.

[Alexandrefaria]

Hello 

we´re already using .

Cisco CSP Collector 2.8

Greetings.

[Alexandrefaria]

Upload INITIALIZING: RUNNING

Upload INITIALIZING: SUCCESSFUL

Upload SELECTING_DEVICES: RUNNING

Upload SELECTING_DEVICES: SUCCESSFUL; Other Details: 488 devices selected

Upload SEGMENTING: RUNNING

Upload SEGMENTING: SUCCESSFUL

Upload EXPORTING: RUNNING; Directory: _XXXXXXXX_Profile/103_1; Other Details: transport-inventory-1568030060236.zip

Upload EXPORTING: SUCCESSFUL; Directory: _XXXXXXXX_Profile/103_1; Other Details: transport-inventory-1568030060236.zip

Upload UPLOADING: RUNNING; Certificate: CSP0009039459; Directory: _XXXXXXXX_Profile/103_1; File: transport-inventory-1568030060236.zip; Other Details: Upload method is Connectivity

Upload UPLOADING: FAILED; Certificate: CSP0009039459; Directory: _XXXXXXXX_Profile/103_1; File: transport-inventory-1568030060236.zip; Other Details: Internal Server Error

Upload CLEANING_UP: RUNNING

Upload CLEANING_UP: SUCCESSFUL; Other Details: CSP0009039459: Internal Server Error

[Ye Liang]

Hello,

Is this version 2.8.4 or 2.8.5?

Could you please share a screenshot of "Settings -> Application Settings -> Export Settings"?

Thanks,

Ye

[Alexandrefaria]

CSPC Base Collector

2.8

Common Services Platform Collector (CSPC)

Rules Package

4.10

Collection Rule Package for NOS, SE, SmartCare, SNTC and Evaluation services

Agent

1.0

Addon Process: Intermediary between CSPC and RMC

Update

1.9.1

Addon Process: Update

[Ye Liang]

Hello,

Could you try the below:

Change the "Collection Profile Export Boundary" to 1000.

Re-download the certificate from the SNTC Portal and re-apply it on the collector under "Administration -> Server Properties -> Registration Certificate Properties -> Replace".

Then reboot the collector and try to upload again.

Thanks,

Ye

[Alexandrefaria]

Upgraded the Version .

Raised the Collector size 

and is still not uploading

[Alexandrefaria]

Medium Event Upload test failed at 09/10/2019 11 03 56 BRT with the response
A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed peer not authenticated
ConnectivityProbeJob_1568124235371 109 1

[Ye Liang]

Hello,

Please SSH to the collector with the user "collectorlogin" and then su to "root". If the user passwords aren't set, you can enable them in the adminshell with the "pwdreset username 1".

Then run the command "service concsotgw restart". Try to upload again.

If it still errors out, please provide the full error message.

Thanks,

Ye

[Alexandrefaria]

Unable to login as "root"

CSP Collector

Please use below url to access CSP Collector appliance GUI
IPv4 URL : https://X.X.X.X:8001

----------------------------------------------------------------------------------------------------
****************************************************************************************************
Using keyboard-interactive authentication.
Account locked due to 82 failed logins
Password:
Access denied
Using keyboard-interactive authentication.
Account locked due to 83 failed logins
Password:

[Ye Liang]

Is that view from collectorlogin or are you trying to ssh as root?

Based on the lock duration, which is around 30 hours, it's probably quicker to just restart the collector if possible.

Thanks,

Ye

[Alexandrefaria]

Now i can , to log in the device .

===========================================================================
Cisco Network Appliance Administration
===========================================================================

To see the list of all the commands press '?'
admin#

But i can´t to do the "SU" to be the root. Then run the command "service concsotgw restart". Try to upload again.

[Ye Liang]

Hello,

Do a "collector restart" from that prompt.

Thanks,

Ye

[Alexandrefaria]

admin# collector restart

Restarting Collector - please wait for couple of moments...

Collector Restarted sucessfully

admin# 

And still not working .

_XXXXXXX_Profile_1568140247208 Upload failed.

It´s possible you and your team to join a session , and we share the screen ?