SG500-52P Fatal Error

[DJX995]

Late last Saturday my SG500 decided to reboot and when it booted back up, it would no longer forward traffic on any interfaces.

This is the only flash log from the error:

2147483060

2013-Aug-17 19:46:51

Emergency

%SYSLOG-F-OSFATAL: BRMCMNP_entries_cnt or BRMCMNP_admin_entries_cnt below zero!!! ***** FATAL ERROR *****  Reporting Task: BRMN. Software Version: 1.3.0.62 ( date  02-May-2013 time  14:56:31) 0x16acd4 0x167514 0x730324 0x5ac3f4 0x5a9804 0x58d6d4 0x597b94 0x677080 0x121d9c %MNG_DIAG-E-DIAGATINIT: Init: SNMPC enG_setVariable - init: Bad value for configuration item ipv6RouterAdvertTable, field rlIpv6RouterAdvertIsCurHopLimitUserConfigured %MNG_DIAG-E-DIAGATINIT: Ini t: SNMPCenG_setVariable - init: Bad value for configuration item ipv6RouterAdvertTable, field rlIpv6RouterAdvertIsCurHopLimitUserConfigured  ***** END OF FATA

My configuration was intact, but it would not do anything.

Tried re-uploading my config...that did nothing.

It showed my config correctly but the unit would not forward any traffic.

I had to factory default the unit and manually reconfigure from scratch.

Just reporting what happened to me just in case someone else runs into this problem.

[jeffrrod]

Dear Customer,

Thank you for reaching the Small Business Support Community.

I see you are running the latest firmware release v1.3.0.62 so the reconfiguration had to be the only possible solution unless this is a hardware failure.  If this happens again please contact the Small Business Support Center;

  https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please do not hesitate to reach me back if there is anything I may assist you with in the meantime. Thank you for your time.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

[DJX995]

Yeah, hopefully it was just a fluke.

I would have contacted support but I do not have coverage on my unit.

That's why I posted here.

I'm not expecting anything to be done I just thought I'd share with the community what happened to me and what I did to get back up and running.

[DJX995]

Apparently, this is not a fluke.

This is happening quite frequently on my switch.

Each time, the switch reboots, disrupting network activity until it boots all the way.

Flash Logs:

2147482417	2013-Sep-03 16:55:08	Emergency	%SYSLOG-F-OSFATAL: BRMCMNP_entries_cnt or BRMCMNP_admin_entries_cnt below zero!!! ***** FATAL ERROR *****  Reporting Task: BRMN. Software Version: 1.3.0.62 ( date  02-May-2013 time  14:56:31) 0x16acd4 0x167514 0x730324 0x5ac3f4 0x5a9804 0x58d6d4 0x597b94 0x677080 0x121d9c  ***** END OF FATAL ERROR *****
2147483647	2013-Aug-31 21:59:47	Emergency	%SYSLOG-F-OSFATAL: BRMCMNP_entries_cnt or BRMCMNP_admin_entries_cnt below zero!!! ***** FATAL ERROR *****  Reporting Task: BRMN. Software Version: 1.3.0.62 ( date  02-May-2013 time  14:56:31) 0x16acd4 0x167514 0x730324 0x5ac3f4 0x5a9804 0x58d6d4 0x597b94 0x677080 0x121d9c  ***** END OF FATAL ERROR *****

[Tom Watts]

Hi Fratiani,

I will try to research this and get back to you with questions.

In the mean time, can you provide a complete scenario-

Full network diagram with IP addresses, devices/types/models, number of clients, normal type of traffic and any special traffic (video, voip, multicast, etc)

Additionally, a configuration file and a show tech support.

-Tom
Please mark answered for helpful posts

[DJX995]

If you would kindly give me a way to contact you I will send the information you requested.

Some information may not be suitable in a public forum.

Thank you very much.

- D

[Tom Watts]

Hi D, feel free to email me  tmw0402@hotmail.com

Also, please verify your bootloader. 1.3.0.03

http://software.cisco.com/download/navigator.html?mdfid=284020978

If not using this bootloader, please fix it and see if the error comes again.

-Tom
Please mark answered for helpful posts

[Nagaraja Thanthry]

Hello FratianiD,

If you could, can you please contact Cisco SBSC and open a service request to address this issue? One of our Engineer will be able to gather required forensics and root cause it.

Thanks,

Nagaraja